Job Summary: Assist and support passengers by providing comprehensive service from check-in to deplaning, ensuring a seamless travel experience. Key Highlights: 1. Comprehensive passenger assistance in a dynamic aviation sector. 2. Be part of a global team that values care and collaborative work. 3. Develop skills in customer service and airport operations. Summary: Are you ready to take flight in a dynamic, fast-paced aviation sector? As a world leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for an enhanced customer experience." We believe our people set us apart from the competition. At Swissport, our core values—Demonstrate You Care, Do the Right Thing, and Win as a Team—guide us, and we are currently seeking dedicated individuals who align with these values to join our teams across various locations worldwide. **Job Summary** Assist and support all passengers by providing service for check-in, boarding, and deplaning. **Your Responsibilities:** Assistance and Appearance* Report punctually for assigned duties. * Request assignments from supervisor. * Coordinate and assist in transporting equipment and documentation. Review of Documentation and Flight Information* Verify boarding gate assignments, first-class vouchers, and other supplementary information provided by the supervisor or airline representative. * Pay close attention during the pre-flight briefing. Counter Opening* Arrive at counters according to the time required by the client prior to aircraft arrival. * Ensure counters are clean and ready to commence check-in. * Confirm availability of necessary documentation to begin check-in. * When applicable, place airline- and aviation authority-mandated notices and/or information at the counter. Check-in* Review passenger documentation per airline policies. * Assign seats using automated or manual systems. * Weigh baggage and, if excess is detected, apply the airline’s excess baggage charge procedure. * Issue boarding passes and baggage tags. * Efficiently complete the entire check-in process. Ticketing* Collect ticket payments, excess baggage fees, and other applicable charges per airline policy. * Safeguard funds resulting from ticket sales and other airline-related collections. Deplaning* Verify availability of deplaning belt information and details regarding passengers with special needs before proceeding to the final waiting area. * Coordinate delivery of wheelchairs, trolleys, and other passenger-owned equipment traveling in the bulk compartment. * Announce completion of deplaning via radio. Boarding* Verify availability of required documentation and equipment from the client and airline for boarding operations. * Initiate boarding at the time specified by the client, making applicable announcements. * Apply applicable security procedures. * Keep relevant stakeholders informed regarding boarding closure progress and other pertinent information. Flight Closure* Close the flight within the timeframe stipulated by the client. * Notify lounge staff of any last-minute passengers. * Apply security procedures for passengers who fail to board. * Generate applicable reports and documentation for submission to the supervisor or airline representative. Assistance to Passengers with Special Needs **Your Profile*** Bachelor’s degree in Tourism or related field. * Minimum two years’ experience in passenger service or customer service. * Intermediate to advanced English language proficiency. * Flexible availability to work varying shifts. * Excellent communication skills, ability to work under pressure, and service-oriented attitude. **What We Offer*** Market-competitive base salary * Statutory benefits * Additional benefits and perks * Ongoing training * Career development opportunities At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to fostering an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation.