Job Summary: We are seeking a passionate Call Center Supervisor who excels at leading teams, improving processes, and delivering exceptional customer service in a dynamic environment. Key Highlights: 1. Lead teams and coordinate KPI compliance in a call center. 2. Optimize operational procedures and participate in client meetings. 3. Promote continuous improvement and professional development of the team. Job Description: **Call Center Supervisor \- Lead with excellence and develop your team in a dynamic and challenging environment** **Are you passionate about leading teams, improving processes, and delivering outstanding customer service? This opportunity is for you!** **Your responsibilities:** ----------------- * Coordinate and support the team to meet established KPIs, monitoring metrics such as call handling time, service levels, and abandonment rates. * Evaluate team performance using monitoring tools, providing feedback to enhance both performance and customer experience. * Communicate changes, improvements, and solutions to team members, ensuring effective and timely communication. * Update and optimize operational procedures to reduce rework and unnecessary costs. * Participate in meetings with internal and external clients to present results, manage complaints, and negotiate contract modifications. * Oversee onboarding, technical training, and induction for new and existing staff. * Ensure compliance with confidentiality policies, information security standards, and applicable regulations. * Encourage team participation in continuous improvement initiatives and professional development programs. **What you bring:*** Bachelor’s degree in business administration or related field. * Minimum 2 years’ experience in similar roles, leading call center or customer service teams. * Intermediate level of English. * Leadership, effective communication, and decision-making skills. * Analytical ability, results orientation, and problem-solving capability. * Innovative and proactive mindset to implement improvements. * Frustration tolerance and ability to manage high-pressure situations. **What we offer:** At AXA Partners, we value the people who work with us, which is why we regularly review our compensation and benefits plans. You can expect: * Annual performance bonus. * Grocery vouchers. * Savings fund. * Life insurance. * Major medical expense insurance. To apply, click the ‘Apply Now’ button, then log in or create a profile to submit your CV. We are proud to be an equal opportunity employer and to conduct a fair, transparent, and inclusive recruitment process. If you have a health condition or disability requiring accommodation during the application or recruitment process, please email AXA Partners Global HR Response \- globalhr@partners.axa **Who we are:** ------------------ We are AXA Partners: experts in designing and delivering assistance and insurance solutions — life, credit, and specialty insurance — together with and for our partners worldwide. What sets us apart? The experience and passion of our 8,500+ employees and a robust global network of over 55,000 professionals. Thanks to them — and our innovative sector-specific technology — we continue evolving, adapting, and advancing, offering solutions and services that ensure we stand by people’s side in every circumstance. Our passion is helping others. We combine cutting-edge digital technology with human excellence to constantly explore new ways of delivering efficient and reliable experiences when it truly matters. **Join a company that helps protect forests! At AXA Partners, we plant one tree for every new hire (with a permanent contract).**
Juan García
Indeed · HR
Juan García
Indeed · HR
