*This job posting originates from the Talenteca.com job board.* ### **Job Opening at DIEBOLD NIXDORF DE MEXICO S.A. DE C.V. in Querétaro, Querétaro** Act as the primary point of contact for Field Operations staff and serve as the liaison between customers, Field Operations, and internal business groups. Coordinate and supervise customer appointments to ensure timely and excellent service experiences. Monitor technical status to manage arrival times and shift completion. Oversee workloads and schedules, identifying vacant time slots, overbooking, inefficiencies, cancellations, and other situations—including effective route control, scheduling of customer/vendor appointments, spare parts management, quality analysis, and report documentation. Dispatch all assigned work within the designated territory to field service technicians and third-party providers. Guarantee SLAs and balance workloads across applicable resources—considering, for example, technician skill sets and spare parts availability—in the most cost-effective and efficient manner. Take action to assign or reassign work to meet customer commitments. **Responsibilities** * Become familiar with Field Service Dispatcher methods, processes, and practices. Under guidance, perform basic dispatch tasks, including: Monitoring technician status via mobile resource management tools. Reviewing workloads and schedules to identify vacant time slots, overbooking, cancellations, and other situations. Manage job scheduling, arrival times, and shift completion. Assign or reassign work to meet evolving customer requirements and commitments. Ensure technician routes are operationally efficient and aligned with company and customer expectations. Monitor daily replacement of vacancies in scheduled routes. Respond to internal and external customers regarding appointment verification, rescheduling, and no-shows. Prepare and/or update calendars based on work assignments and reassignments. Attend job-related training, including onboarding, refresher courses, product/service/customer updates, and cross-training. Read reference materials and new or updated announcements regarding technician schedules, service interruptions, promotions, schedule changes, special offers, policies, and other company matters. **Requirements** * Academic education or equivalent work experience is required. Minimum of 0–2 years of relevant experience, or an equivalent combination of education and experience in Field Service Dispatch. Strong written and verbal communication skills. **Desired Education Level:** Upper Secondary Education **Desired Experience Level:** Mid-Level **Departmental Function:** Customer Support **Industry:** Financial Services **Skills:** * help desk * call center * dispatch *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6942f0372f00002e008541d9\&source\=indeed*