Job Summary The key leader role is an essential part of the store leadership team, impacting sales floor team members and guest (i.e., customer) experiences every day. Key leaders are responsible for leading by example and supporting educators, facilitating an excellent in-store guest experience, and overseeing all retail floor operations. Key leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to daily business adjustments and challenges. Key Job Responsibilities Leadership and People Management * Support ongoing learning and development of team members by providing direct feedback, training, coaching, and career guidance, and addressing performance concerns. * Provide team member recognition, gap assessments, and overall performance documentation to support and reinforce personal and professional growth. * Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels. Guest Experience (i.e., customer) * Provide leadership on the sales floor to team members, including planning sales floor coverage and making decisions to maintain efficiency and effectiveness of sales floor operations. * Support team members (e.g., by leading by example or providing training) to ensure an excellent guest experience that values their time, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs (e.g., online purchase/store pickup options, phone sales, and ship-from-store). * Interact with and assess unique guest needs to provide effective, personalized support and solutions for purchases and returns. * Provide technical product education by articulating product value and benefits. * Resolve guest feedback and address concerns or escalations to make things "right" for guests. * Move dynamically throughout the store to assess and meet business, team, and guest needs. Working with Others * Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. * Build productive and supportive relationships with all team members. * Collaborate with team members to ensure an optimal guest experience and support store operations. Operations * Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted. * Open and close the store according to opening and closing checklists. * Manage product presentation tasks (e.g., restocking items, replenishing or adding out-of-stock items from inventory, removing stock, or relocating items) in accordance with company standards. * Assign cleaning tasks to educators as needed during shifts to maintain the store’s luxury environment. * Ensure team members use store technology to support store operations and deliver positive guest experiences. * Understand and follow personnel safety policies and procedures to maintain a safe working environment. * Perform work in accordance with applicable policies, procedures, laws, or regulations. Budget Responsibility * Not applicable People Management * Team leader role, indirectly responsible for a subset of store employees on the floor or as delegated by the store manager. Key Skills and Core Values Demonstrated * Inclusion and Diversity: Creates/supports an inclusive environment that values/celebrates differences * Integrity/Honesty: Behaves in an honest, fair, and ethical manner. * Guest Experience: Enjoys working and connecting, understanding, and helping guests. * Collaboration and Teamwork: Works productively and supports others to achieve goals; seeks diverse partnerships and perspectives * Leadership: Capable of and willing to lead, influence, and inspire others; motivates, empowers, develops, and directs people while working. * Candid Communication: Willing to share concerns openly and constructively (i.e., speak truthfully) * Decision Making: Uses logic and reasoning to evaluate alternatives and make effective and timely decisions. Job Requirements Eligibility * Must be legally authorized to work in the country where the store is located. * Must be 18 years of age or older. * Must have proof of Right to Work and related evidence associated with local legislative requirements (EMEA only) * Must have the ability to travel to the assigned store using personal transportation methods. Availability * Willing to work a flexible schedule including evenings, weekends, and holidays. Other Willingness Requirements * Willing to work as part of a team and also complete work independently. * Willing to move around a store for most of the shift to assist guests and perform job duties. * Willing to move boxes weighing up to 30 pounds (13.6 kg) * Willing to work in an environment with bright lights and loud music. Experience * Work experience Preferred Qualifications (i.e., good to have; not mandatory) * Education: High school diploma, GED, or equivalent * Education: Bachelor's degree or equivalent * Experience: 1 year of sales leadership/retail sales experience (supervisory or people management not required) Position Type: Full-time, Indefinite duration Salary: $13,000.00 - $15,000.00 per month Benefits: * Savings plan * Discounts and preferential pricing * Referral program * Gym membership service * Free uniforms * Grocery vouchers Work Location: On-site employment