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Summary: The Trainer II delivers client-focused training to address new hire, product update, and refresher training requirements, ensuring superior workforce preparation with best-in-class service. Highlights: 1. Delivers client-focused training and ensures superior workforce preparation 2. Mentors Program Ready Trainers and evaluates training programs 3. Utilizes effective presentation and adult learning techniques The Trainer II is responsible for delivering client-focused training to address Concentrix’s new hire, product update, and refresher training requirements in support of client programs, ensuring superior workforce preparation with best-in-class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102\), providing mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. **Essential Functions/Core Responsibilities** * Responsible for day\-to\-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations * Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment * Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities * Accountable for achieving individual training performance metrics * Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business needs (where required) * Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings (as needed), and side-by-side observations * Ensure effective, consistent communication with managers, peers, and other resource groups, including day\-to\-day informal interaction with clients * May support Instructional Design team in designing and developing training materials for various instructional delivery methods including: computer\-based training, interactive classroom training, and written job aids * Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys – leading to enhancement of training resources and programs based on evaluation results * Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis * Participate and contribute to a continuous learning culture by maintaining engagement on change management, product and service releases, policies, processes, and procedures **Candidate Profile** * Bachelor's Degree in a related field from a four\-year college or university; two to four years of relevant experience preferred * Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) * Strong communication skills, both written and verbal * Proficient in Microsoft Office * Demonstrated ability to multitask, prioritize, and meet deadlines on deliverables * Self\-starter, sense of urgency, and works well under pressure * Strong attention to detail * Sense of professionalism and ability to develop good relationships Employment Type: Full-time Salary: Up to $20,500\.00 per month Work Location: On-site
