Summary: This role involves developing and deploying global customer operations strategy and processes, implementing global best practices, and coaching the Customer Operations team to meet customer expectations. Highlights: 1. Lead, develop, and coach the Customer Operations team. 2. Join a dynamic, collaborative, and high-performing team. 3. Drive continuous improvements in customer experience. At **ABB**, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. **This position reports to:** HUB Commercial Operations Manager \_\_ **Your role and responsibilities** In this role, you will have the opportunity to developing and deploying global customer operations strategy and processes. Each day, you will implement global processes, best practices, and solutions within a global/regional/local Sales unit to meet and exceed customers’ expectations. You will also showcase your expertise by being accountable for end of line metrics and proactively leading, developing, and coaching the Customer Operations team. The work model for the role is: \#L\-Hybrid This role is contributing to the **Electrification Business Area** in **Latin America**. Main stakeholders are **Sales, Supply Chain, Logistics, Finance, and Regional Customer Operations teams**. You will be mainly accountable for:* Focusing on the delivery performance, time to book lead time, customer cases closing lead time, percentage of digital vs. manual orders, one order\-one delivery, percentage of clean orders, and Net Promoter Score. * Ensuring the deployment of order entry and management processes: customers master data and pricing management, orders acknowledgment, orders changes, delivery notes generation, credit limit administration, and implementation of best practices. * Implementing pre\-order booking routine control checks, identifies and classifying the root causes for pre\-order bookings, and taking preventive actions. * Leading the local implementation of the customer’s cases management program. *Our team dynamics* You will join a **dynamic, collaborative, and high\-performing team**, where you will be able to thrive, contribute to operational excellence, and drive continuous improvements in customer experience across the region. **Qualifications for the role*** You are **highly skilled in customer operations, order management, and customer support processes** and enjoy working within the **industrial technology and electrification sector**. * You have **10\+ years of experience in Customer Operations, Customer Support, or Order\-to\-Cash processes**, ideally within multinational organizations. * You have **established leadership experience managing multicultural and multi\-country teams** in a customer\-facing operational environment. * Possess **advanced knowledge of enterprise platforms such as Salesforce and SAP**, as well as customer case management and CRM tools. * You are passionate about **delivering exceptional customer experience, driving operational excellence, and leading continuous improvement initiatives**. * Proven experience in **Supply Chain, order\-to\-cash processes, and cross\-functional collaboration with Sales, Logistics, and Finance teams**. * Bachelor’s degree in **Business Administration, Supply Chain Management, Engineering, or a related field**. * You are at ease communicating in **English and Spanish**. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit **https://www.abb.com** to learn more about the impact of our solutions across the globe.