Specialized Support Analyst

Description

Position Summary: We are seeking a Specialized Support Analyst to join a leading financial company, focused on resolving and improving system and process incidents. Key Highlights: 1. Leading company in the financial sector with Great Place to Work certification 2. Job stability and a positive work environment 3. Career development plan and paid training A LEADING COMPANY IN THE FINANCIAL SECTOR WITH GREAT PLACE TO WORK CERTIFICATION is seeking talent like yours; our priority is attracting top personnel and developing the talent required, so you can join this great family today. SPECIALIZED SUPPORT ANALYST **WE OFFER:** Competitive salary. Statutory benefits (25% vacation bonus). 15-day year-end bonus. IMSS health insurance. 12 vacation days. Subsidized cafeteria. Career development plan. Economic days (paid personal days). Preferential loan interest rates for employees. Job stability and a positive work environment. Paid training. **EDUCATION:** Engineering or Bachelor's degree in Systems/Computer Science (intern or graduate). **SPECIFIC KNOWLEDGE:** 1 year of experience handling application-related incidents. **RESPONSIBILITIES:** 1. Analyze and resolve incidents in the institution's systems or processes to ensure optimal system and process performance. 2. Investigate the functionality of the institution's processes to identify improvement proposals for incident resolution or requirement fulfillment within systems. 3. Track incidents and/or customer-facing requirements from initiation through closure to ensure effective response and customer satisfaction. 4. Monitor application performance to detect potential failures and ensure applications operate properly. * IF INTERESTED, PLEASE CONTACT US