**Job Description** ------------------------- Provide optimal customer service during sales, observing the current regulatory framework for this purpose. **Main Responsibilities** --------------------------------- 1\. • Provide service to customers at the counter and by phone. 2\. • Keep documentation and physical files related to their role organized both in the work area and in locations used as storage or archives; as well as maintain cleanliness of their workplace. 3\. • Request authorization code from the Portfolio Administrator for credit sales and in cases where the customer requests materials by phone or at the counter; 4\. • Issue invoices and receive payments. 5\. • Prepare bonuses upon corresponding authorization. 6\. • Process and prepare invoice cancellations and substitutions when required by specific cases outlined in current regulations. 7\. • Prepare the Daily Sales Closing Report. 8\. • Deliver the Daily Sales Closing Report and supporting documentation to the Portfolio Administrator for review. 9\. • Take customer orders. 10\. • Manage petty cash fund when assigned. 11\. • Safeguard invoices for collection\*. 12\. • Generate and provide the Seller or Store Manager with system-generated reports for collections, as well as overdue invoices for collection follow-up\*. 13\. • Receive and safeguard supporting documentation, payments, original payment receipts, and/or original deposit slips that verify collections\*. 14\. • Generate Customer Account Statements upon customer request\*. 15\. • Monitor proper collection management and accounts receivable recovery\*. 16\. • Perform deposit transfers of collected funds into the bank accounts of Proveedora Mexicana de Materiales, S. A. de C.V.\*. 17\. • Follow procedures and provisions of the Security Code in activities where specified. 18\. • Comply with the company's Code of Ethics. 19\. • Use user IDs, passwords, and access credentials responsibly across various information systems, tools, and company applications; complete, update, and provide required information timely and accurately according to processes and practices established by Construrama Promexma; and comply with information security and confidentiality policies established by CEMEX. 20\. • Perform other duties assigned based on the nature of the position and business needs. 21\. \* These activities will be performed by the Sales Administrator / Billing Clerk in cases where the Portfolio Administrator is not physically present at the branch. **Position Challenges** -------------------- 1\. Improvement in service indicators 2\. Improvement in productivity indicators 3\. Customer service. **Required Skills and Knowledge** ------------------------------------------ * 1 to 3 years of experience in credit and collections, accounting. * 1 to 3 years of experience in cashier operations. * 1 to 3 years of experience in administration and cash handling. * Required: Technical degree or incomplete college degree (Accounting, Administration). * Desired: Bachelor’s degree (CP, LAE) Critical Competencies: * Proficiency with tools and systems (computer, automobile, mobile phone, radio, SAP, JDE, Office, Lotus Notes). * Accounting. * Customer service. * Service attitude. * Empathy. * Cash management. **Relationships** -------------- Internal: * Managers * Sales Representatives * Operational Staff External: * Customers * Suppliers * Civil and Government Authorities **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and operate. We respect diversity, promote inclusion, and prohibit discrimination against any talented individual regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We foster an equitable culture to build a sustainable business and support the well-being and development of CEMEX employees.