Human Resources and Culture Assistant

Description

Job Summary: Manage and execute operational Human Resources processes, ensuring talent acquisition, personnel administration, and compliance with internal policies in the restaurant industry. Key Highlights: 1. Growth opportunities within the company 2. Ongoing training 3. Excellent work environment **Grow with us at LUKA POKE HOUSE** **Vacancy — Human Resources and Culture Assistant** **Worksite Location: Terra Park Centenario / Km. 137 Cerro, Paseo Centenario del Ejército Mexicano, 76269 Santiago de Querétaro, Qro.** Manage and execute operational Human Resources processes across Queretaro branches (Zibata and Universidad Anáhuac), ensuring proper talent acquisition, personnel administration, payroll incident calculation and tracking, disciplinary follow-up, and compliance with internal policies—aligned with the operational needs of the restaurant industry. Responsibilities / Activities Recruitment and Selection * Posting job openings on employment portals and social media. * Screening candidates according to required profiles. * Conducting initial and competency-based interviews. * Coordinating interviews with branch managers. * Tracking the hiring process. Onboarding and Orientation * Coordinating new employee onboarding. * Delivering company orientation and internal policy training. * Supporting employees during their adaptation period at the branch. * Monitoring performance during the probationary period. Personnel Administration * Maintaining and updating physical or digital personnel files. * Tracking incidents (absences, tardiness, leaves, disabilities). * Assisting with personnel onboarding, offboarding, and transfers. * Managing labor documents and contracts. Incident and Payroll Control * Collecting and validating incidents for payroll calculation (absences, tardiness, overtime, disabilities, leaves). * Assisting with payroll calculation for operational staff. * Addressing employee inquiries regarding payments or incidents. * Coordinating with the administrative department to ensure accurate and timely payments. Workplace Climate and Organizational Culture * Handling and following up on workplace conflicts at branches. * Implementing initiatives to improve the work environment. * Monitoring employee feedback and performance. * Supporting internal events and team-building activities. Operational Follow-up * Conducting periodic branch visits to identify staffing needs. * Maintaining regular communication with branch managers. * Identifying turnover rates and analyzing root causes. * Proposing improvements to recruitment and retention processes. Disciplinary Processes * Documenting workplace incidents. * Preparing administrative reports. * Following up on voluntary resignations or employment terminations. Required Knowledge * Operational and mass recruitment processes. * Experience in the restaurant or retail industry (preferred). * Operational personnel administration. * Handling workplace incidents. * Basic knowledge of the Federal Labor Law. * Basic payroll calculation knowledge. * Incident tracking for payroll purposes. Skills * Effective communication. * Conflict resolution. * Process organization and follow-up. * Negotiation ability. * Proactivity. * Working under pressure. Candidate Profile * Bachelor’s degree in Psychology, Business Administration, Human Resources, or related field. * One year of experience in operational Human Resources. * Experience recruiting operational staff (servers, kitchen staff, cashiers, etc.). * Knowledge of payroll calculation and incident tracking. * **Ability to commute between Queretaro branches (Zibata branch and TERRA PARK CENTANARIO); personal vehicle required.** * Restaurant or franchise industry experience preferred. We Offer * Competitive salary (Starting at $11,200 MXN monthly) * Gasoline allowance ($300 weekly) * Statutory benefits * Social Security * Food allowance * Ongoing training * Excellent work environment * Growth opportunities within the company Work Mode: In-person Monday–Friday – Remote Saturday Working Hours: 10:00 AM – 6:00 PM Position Type: Full-time Salary: Starting at $11,200.00 MXN per month Benefits: * Transportation assistance or service * Company parking * Option for indefinite-term contract * Cafeteria service * Company phone * Remote work * Complimentary uniforms Application Question(s): * Do you have reliable transportation to our branches (personal vehicle)? * Do you live near the work area: Zibata, El Refugio, La Pradera, Zakia, etc.? Education: * Completed bachelor’s degree (preferred) Experience: * Human Resources: 1 year (preferred) Work Location: On-site employment