Description
Job Summary:
Provides customer service by resolving inquiries, complaints, and requests through various channels, tracking orders, and capturing data.
Key Responsibilities:
1. Direct interaction with customers to resolve incidents
2. Order, warranty, and return management
3. Paid training for skill development
**OPEN POSITION: CUSTOMER SERVICE**
Location: Queretaro, Candiles area
Salary: $2,600 WEEKLY + $350 Punctuality and Attendance Bonus + Performance-based bonuses
**AVAILABLE SCHEDULES - CHOOSE YOUR OPTION:**
Option 1: Monday to Friday, 9:00 AM to 5:00 PM | Weekend off (Saturday and Sunday)
Option 2: Monday to Friday, 9:00 AM to 5:00 PM, and Saturday, 9:00 AM to 4:00 PM | Sunday off
**WHAT WILL YOU DO?**
- Resolve customer inquiries, complaints, and requests via phone, WhatsApp, and email
- Track orders, warranties, and returns
- Capture and update customer data in the system
- Provide clear information about products, prices, and promotions
- Maintain case records and report incidents to the relevant department
**WHAT DO YOU NEED?**
- Excellent interpersonal skills, patience, and strong verbal communication
- Responsible, empathetic, and PUNCTUAL
- Basic computer skills
- Completed high school education
**WHAT DO WE OFFER?**
- Base salary of $2,600 weekly, paid on time
- $350 weekly Punctuality and Attendance Bonus*
- Additional bonuses for meeting customer service performance targets
- Statutory benefits: IMSS coverage from Day 1, vacation, year-end bonus (aguinaldo)
- Paid training..5..5...4...0..0..9..6..3..3...9..
Salary: $2,600.00 per week
Benefits:
* Salary increases
* Free beverages
* Flexible schedules
* Free uniforms
Workplace: On-site employment