Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, achieving service optimization and ensuring an excellent service and sales experience. Key Highlights: 1. Customer consultation and service optimization 2. Establishing friendly relationships and ensuring service level 3. Experience in customer service and sales **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Querétaro Location Type: Tda Queretaro Circunvalacion **Position Objective** --------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish friendly and service-oriented relationships with customers to ensure service level, thereby providing alternatives for problem resolution. Implement quality standards established by Management, while also ensuring the best service and sales experience. Accurately and completely record customer visits in the company’s systems to enhance satisfaction. Carry out specialized activities within processes aligned with established objectives. **Education (Minimum and Desired)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Desired Education: Incomplete degree in Communication Sciences, Administration or related fields; Bachelor’s degree in Administration or related fields. * *If selected as the candidate and lacking the required educational qualifications, you must sign a commitment letter to begin and/or complete the required education level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Desired)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Desired Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.