Platform Administrator and Support

Description

Job Summary: We are seeking a Technical Support Specialist and B2B Liaison for Big Bola Online, who will ensure seamless alignment between technology and operations, resolve incidents, and safeguard compliance data. Key Highlights: 1. Key role in the technological and operational integration of the casino 2. Guarantor of compliance data integrity and B2B liaison 3. Opportunity to optimize UX/UI and improve code modules Are you passionate about bridging the gap between code and business operations? We are looking for a Technical Support Specialist and B2B Liaison to join our Big Bola Online team. Your mission will be to ensure that technology and the casino’s daily operations operate in perfect harmony. You will not only resolve technical incidents but also serve as the guardian of compliance data integrity (AML) and the technical point of contact for our strategic commercial partners. · Key Responsibilities: Reporting and AML: Automate and cross-check Anti-Money Laundering reports between internal systems and partner systems. Technical Support: Diagnose incidents, manage tickets, and implement adjustments/improvements to existing code to optimize modules. B2B Consulting: Lead technical communication with new clients and facilitate their integration (onboarding). Security: Full control over access rights, corporate roles, and management of test accounts (QA). UX/UI Optimization: Identify flaws in the player journey and propose usability improvements. · Candidate Profile: Education: Bachelor’s degree in Systems Engineering, Computer Science, or related field. English: Advanced (Mandatory) for interaction with international vendors. Experience: 2–3 years in similar roles and experience in the iGaming sector. Hard Skills: Programming (ability to modify code), handling complex databases, and ticketing systems (Jira/Zendesk). Soft Skills: Service-oriented mindset, effective communication (translating technical concepts into plain language), and strong organizational skills when managing sensitive data. NOTE: This position is 100% on-site at Plaza Boulevares.-Requirements- Minimum Education: Higher education – Bachelor’s degree 2 years of experience Age: 28 years or older Willingness to travel: Yes Keywords: administrator, support, apoyo, soporte