Job Summary: We are seeking an operational leader to oversee the daily operations of a café and bakery, coordinating teams, optimizing processes, and ensuring service quality. Key Highlights: 1. Operational leadership and team management 2. Process optimization and continuous improvement 3. Ensuring service quality and customer experience We are looking for a leadership-oriented, organized, and solution-driven individual to manage the daily operations of Panina (café and bakery). The candidate will be responsible for coordinating teams, optimizing processes, ensuring service quality, and monitoring key business metrics. (Experience in the foodservice industry required) This role involves operational leadership, decision-making, team management, and direct communication with senior management, with a focus on continuous improvement and growth. Lead and supervise the business’s daily operations Coordinate and monitor the work team (team leaders and staff) Ensure service quality and customer experience Manage internal communications and resolve operational issues Supervise customer service channels (WhatsApp, platforms, reviews) Coordinate recruitment processes and support human resources Control operational expenses and monitor petty cash Analyze operations and propose continuous improvements Prepare and submit weekly reports to management Plan and monitor production and logistics Coordinate maintenance and procurement of supplies Manage schedules, attendance, leave requests, and vacations Monitor KPIs, bonuses, and team performance Organize weekly meetings and ensure implementation of agreed actions Maintain updated documents, processes, and systems. -Requirements- Minimum education: Higher education – Bachelor’s degree 1 year of experience Languages: English Age: between 22 and 34 years old Keywords: leader, supervisor, manager, director, chief, lead, leadership, head, administrator