Bilingual Agent

Description

Job Summary: We are seeking Bilingual Agents (Schedulers) to work quickly, accurately, and compassionately in a dynamic environment—optimizing schedules and assigning caregivers. Key Highlights: 1. Experience in Healthcare, Hospitals, Home Care, or Customer Support 2. Strong analytical and problem-solving skills 3. Departmental function: Customer Service **CHIHUAHUA BACK OFFICE is seeking a Bilingual Agent in Merida \- Mérida, Yucatán** ------------------------------------------------------------------------------- We are looking for **Bilingual Agents (Schedulers)** capable of working quickly, accurately, and with a high degree of compassion in a dynamic operational environment. **Responsibilities** --------------------- * Review caregiver availability and preferred hours using our PointofCare system. * Identify open shifts and strategically assign caregivers based on client needs. * Analyze and optimize schedules to maximize caregiver utilization and ensure continuity of care. **Requirements** -------------- * **6 months to 1 year of experience** as a Scheduler or in a similar role in: + Home Care / Home Health (strongly preferred) + Healthcare + Hospitals + Hospitality + Or customer support areas * Strong analytical and problem-solving skills **Desired Education Level:** High School Diploma (or equivalent) **Desired Experience Level:** Entry Level **Departmental Function:** Customer Service **Industry:** Hospital and Healthcare *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6995f1034100003500e800fb\&source\=indeed*