Customer Service Analyst

Description

Job Summary: Customer Service Analyst for a leading telecommunications company, responsible for handling and following up on requests, resolving inquiries and incidents, and maintaining interdepartmental communication. Key Highlights: 1. Opportunity to learn and develop professionally in telecommunications 2. Technical training in fiber optics and SAP modules with certification 3. Excellent work environment and professional growth plan At Fibremex, we believe talent grows when given opportunities. Every satisfied customer is an achievement for the entire team, and every day is an opportunity to learn and develop. We are a leading telecommunications and fiber optics company, seeking individuals with a service-oriented attitude, eagerness to learn, and desire for professional growth for the position of: Customer Service Analyst **What will you do in this role?** Handle and follow up on customer requests. Support resolution of inquiries, clarifications, or incidents. Follow up on cases until a solution is ensured. Maintain communication with various departments within the company to resolve requirements. Record information and track progress in departmental systems. Provide friendly, clear, and timely service. **Requirements** * Education: Completed high school, technical degree, or incomplete bachelor's degree. * Experience: Experience in customer service or client support. * Direct client interaction (telephone, in-person, or digital). * Tracking of requests, incidents, or clarifications. **Knowledge** * Basic Microsoft Office proficiency. * Administrative system or ERP experience preferred. * We seek individuals who possess: * Excellent service attitude * Strong communication skills * Organization and follow-up ability * Empathy toward customers * Ability to work under pressure * Solution-oriented mindset **What We Offer** **Our Compensation Package** * Competitive salary * Bi-weekly payment * Year-end bonus exceeding legal requirements * Meal vouchers * Savings fund * Transportation assistance * Employee experience level * Birthday leave day * Four personal hours per month * Recreational areas * Excellent work environment * Professional development * SAP module training * Technical fiber optics training with STPS certification * Professional growth plan within the company Connect Your Talent to the Future At Fibremex, we believe in people's development. If you enjoy helping customers, learning, and growing professionally, this opportunity is for you. Apply now and join our team. Salary: $13,000\.00 \- $13,500\.00 per month Benefits: * Company parking * Meal vouchers Work Location: On-site employment