CBS Collections Analyst \- \- \- \- \- \- \- \- \- \- \- \- About Michelin Michelin is building a world-leading manufacturer of compounds and life-changing experiences. A pioneer in engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Leveraging its deep expertise in polymeric compounds, Michelin continuously innovates to produce high-quality tires and components for critical applications across demanding fields such as mobility, construction, aeronautics, low-carbon energy, and healthcare. The care invested in its products and deep customer understanding inspires Michelin to deliver exceptional experiences. This ranges from providing data-driven, connected solutions powered by artificial intelligence for professional fleets, to recommending outstanding restaurants and hotels curated by the MICHELIN Guide. Headquartered in Clermont\-Ferrand, France, Michelin operates in 175 countries and employs 132,200 people. CBS Customer Service Representative \- Collections Analyst MISSION: This role is responsible for handling incoming and outgoing customer calls to determine the best possible method to permanently resolve delinquent accounts, using verbal and interpersonal skills to provide excellent customer service and informed responses. WHAT WOULD BE THE DAY\-TO\-DAY RESPONSIBILITIES OF THIS ROLE?* Review and manage assigned delinquent accounts by gathering background information, documenting conversations with customers, and ensuring required notifications are sent. * Contact customers via phone and email to engage them and assist in resolving current delinquencies. * Speak directly with customers about overdue payments, investigate complaints, and verify charge accuracy. * Receive incoming calls and make outgoing collection calls. * Handle incoming customer and prospect support requests through various communication channels. * Contribute to team KPI achievement by improving customer satisfaction rates, cash flow, and average response and resolution times. * Support the payment application team in resolving unapplied payments. * Collaborate with other members of customer service, operations, and sales teams to escalate issues when necessary. REQUIREMENTS:* Bachelor's degree related to the field. * 1 to 2 years of experience in customer\-related positions. * Behaviors / competencies: Negotiation, Effective Communication, Customer Service, Problem Solving. * Advanced English C1 Industrias Michelin, S.A. de C.V., CAMSO Distribución México, S.A. de C.V., Michelin México Services, S.A. de C.V. and/or Michelin Sascar México, S.A. de C.V. are responsible for the use and protection of your personal data, and hereby guarantee that your personal information will be used solely for purposes proportional and necessary to your job application:* Identification and contact. * Compilation of your applicant file. * Evaluation of your job application according to our selection and/or recruitment process. * Verification of the information you provide. Your personal data may only be transferred to companies within our group for consideration in case suitable vacancies are available. Your personal information will be kept strictly confidential and reasonable measures have been implemented to prevent unauthorized use or disclosure. We have adopted physical, technical, and administrative security measures in compliance with applicable regulations. By applying for this position, you agree to share the necessary information and its processing, while your ARCO rights remain available to you at all times. For further details, please request the complete privacy notice.