Service Manager

Description

Position Summary: Comprehensively oversees truck and tractor-trailer maintenance service operations, ensuring productivity, efficiency, and customer satisfaction. Key Highlights: 1. Leads operational management of automotive maintenance workshops 2. Ensures profitability and KPI compliance in service operations 3. Coordinates and trains diesel mechanic and technician teams Company dedicated to maintaining trucks and tractor-trailers for fleets of essential enterprises such as Lala, Bachoco, and others. We are seeking your talent as "**SERVICE MANAGER**" **Position Objective:** To comprehensively manage service operations, ensuring productivity, operational efficiency, adherence to standards, area profitability, and full satisfaction of corporate and fleet customers. 1. Core Responsibilities * **Workshop Operational Management:** Supervise daily preventive and corrective maintenance operations on cargo units. * **Profitability and KPIs:** Ensure achievement of financial targets by controlling repair costs and optimizing delivery times (efficiency and productivity). * **Personnel Management:** Coordinate, train, and lead diesel mechanics, technicians, and parts department staff. * **Customer Service:** Resolve complaints and guarantee a positive service experience to maintain customer loyalty. * **Quality Control:** Ensure vehicles meet technical and safety standards before leaving the workshop. 2. Technical Profile (Knowledge) * **Diesel Engines:** In-depth knowledge of latest-generation diesel engines. * **Tractor-Trailer Systems:** Experience with transmissions, differentials, braking systems, clutches, and suspension systems from brands such as Kenworth, Freightliner, or International. * **Advanced Diagnostics:** Proficiency with diagnostic software (e.g., INSITE Scanner, Diagnostic Link, etc.). * **Administration:** Handling of service orders, parts inventory control, and budgeting. 3. Professional Requirements * **Education:** Completed high school diploma. * **Experience:** Minimum 3–5 years in similar roles (e.g., Workshop Supervisor, Service Manager) at tractor-trailer dealerships or heavy-duty transportation fleets. 4. Soft Skills * Leadership and high-performance team management. * Solution-oriented mindset and rapid decision-making ability. * Customer service orientation. * Ability to work under pressure. **Work Schedule:** Monday to Friday, 9:00 AM to 7:00 PM; Saturdays, 8:00 AM to 2:00 PM **We Offer:** * Statutory benefits (vacation, year-end bonus, vacation premium) * Immediate hiring **Location:** Street: Fracción 2 de la Parcela 29 P1/Z1. Neighborhood: Ejido San Ildefonso. Municipality: Colón. ZIP Code: 76061 If you meet the profile and wish to join our team, please send your updated CV. Mobile: 442 202 2962 Email: reclutamiento@ibcautospa.com Employment Type: Full-time Salary: $30,000.00 – $35,000.00 per month Benefits: * Savings fund * Complimentary uniforms Workplace: On-site employment