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SUPERVISOR
Indeed
Full-time
Onsite
No experience limit
No degree limit
Fray Bernardino de La Torre 148, Quintas del Marques, 76047 Santiago de Querétaro, Qro., Mexico
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Description

Position Summary: Oversee the store's overall operations, lead the team, and ensure customer satisfaction through exceptional service and proper adherence to processes. Key Responsibilities: 1. Store operations leadership and supervision 2. Fosters an optimal work environment and customer service 3. Inventory management and process compliance Supervise general operations across all store areas, serving as a role model for your team. Provide necessary direction and feedback to your direct reports to coordinate proper execution of store operational processes, foster an optimal work environment, and deliver excellent service to our customers. * Authorize damaged and non-damaged returns resulting from defective merchandise, incorrect employee recommendations, or catalog errors—always placing the customer first and guaranteeing their full satisfaction. * Ensure all parts and products are located in their assigned positions within the store and that physical inventory matches system records by executing flawless weekly inventory maintenance tasks. * Supervise store operational activities, acting as a role model, and ensure employees provide customer consultation and utilize all tools provided by AutoZone—including the electronic catalog and diagnostic and testing equipment—to deliver reliable advice and genuine solutions to our customers’ needs, while also helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for development to assign appropriate tasks, recognize strong performance, and provide feedback when improvement or training opportunities are identified. * Supervise daily adherence by all employees to scheduled working hours and AutoZone’s dress code; ensure respectful, courteous, and professional interactions among employees and with customers, consistently applying AutoZone’s guidelines and values. * Review and analyze the Profit & Loss (P\&L) report periodically to identify cost-control opportunities and contribute to improving them by promoting a culture of savings across all controllable expenses within the team. * Assign and monitor area supervisors’ tasks—including planogram setup, merchandise placement, warehouse cleaning, restrooms, cafeteria, sales floor, parking lot—as well as review daily cash count reports for the main register, conduct cash sweeps, and perform cash register closings for staff under your supervision per AutoZone procedures. * Supervise and ensure employees wear AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, performing vehicle tests, or working at in-store testing stations, thereby preventing workplace accidents and ensuring a safe environment for our employees. * High school diploma * One to two years of experience as a supervisor in retail, warehouse, or store environments * Flexible availability for scheduling AutoZone Mexico is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores, two distribution centers, a Store Support Center (CAT) located in Monterrey, Mexico, and a Business and Technology Store Support Center (BTSSC) located in Chihuahua. We employ over 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going above and beyond define our identity—for both our customers and our AutoZoners. Working at AutoZone means joining a team that values dedication, teamwork, and growth. Whether you’re assisting customers or advancing your professional career, we provide the tools and support needed to achieve success and propel your future. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on skills and competencies, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.

Source:  indeed View original post
Juan García
Indeed · HR

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Indeed
Juan García
Indeed · HR
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