"Involves performing administrative and coordination tasks related to operations, including data entry, ramp activities, sorting, tracking, dispatching, and local customer service. While operational tasks may be part of these roles, the majority of time is dedicated to office-based activities. Leadership or senior-level positions in these roles may: * Handle escalated or more complex issues, * Coordinate team activities or those of agency-contracted personnel, * Support supervisor or manager activities, * Support the design, review, and implementation of processes and procedures" Job Summary: * Assists customers with tracking their packages and answers questions about FedEx products and services via sales channels and telephone. * Records and/or prepares various operational reports. * Serves customers with packages. * Maintains and audits assigned records and files (air waybills). * Reviews air waybills and records them as necessary. Interfaces with customers on customs-related matters. * Provides administrative and office support to the Station Operations Manager. * Inspects packages to ensure proper labeling, legality of contents—including weight and dimensions—appropriate packaging, declared value, special requirements for shipping hazardous materials, and compliance with required destination customs documentation. * Maintains a neat and clean workplace/counters, personal appearance, and uniform. * Identifies new customers or additional business opportunities, opens new accounts, secures additional shipments, and presents sales opportunities. * May be required to perform other assigned tasks. Minimum Requirements: Minimum Education Level: * High school diploma or equivalent. * English proficiency (TOEIC score of 450). Minimum Experience: * Administrative or customer service experience in a service environment, or at least 18 months of experience as a Service Agent. Minimum Required Skills: * Ability to lift 32 kg and maneuver any package weighing up to 68 kg using appropriate equipment. * Strong general office skills, including typing, filing, and computer literacy. * Excellent communication, organizational, and interpersonal skills. * Clear and articulate speech. * Neat haircut and tidy appearance. * Ability to successfully complete the reading, listening comprehension, sorting, and mathematics sections of the Basic Skills Assessment test. * Availability to work variable shifts. FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a socially responsible company * 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.