**Additional Information** **Job Number**25191295 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico, 76127 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Our job is not just about ensuring smooth guest check-in and check-out processes. It's also about creating a unique and memorable experience for our guests. Our Guest Experience Specialists take the initiative to provide a wide range of services that guide our guests throughout their stay. Their responsibilities go beyond typical front desk duties, extending to managing guest service across key areas of the hotel with an unwavering focus on prioritizing the guest. They are empowered to be proactive and do whatever it takes in every situation. Whether performing operational tasks, handling guest requests, serving high-quality food, completing reports, or sharing information about notable local events and attractions, Guest Experience Specialists ensure these interactions become part of the overall guest experience. Regardless of specific roles, there are several fundamental requirements for success (creating a safe work environment, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring professional uniform, personal appearance, and communication). Guest Experience Specialists are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects weighing less than 25 pounds unassisted; reaching overhead, bending down, and performing movements requiring knee bending, twisting, stretching, and stooping). It is essential that Guest Experience Specialists consistently perform these tasks (and other reasonable tasks assigned) well to ensure guest satisfaction and smooth hotel operations. DESIRABLE SKILLS Education: High school diploma or equivalent certificate from a General Educational Development (GED) program. Relevant work experience: No prior relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* Fairfield by Marriott guarantees a simple and beautiful stay no matter where you travel, with over 1,000 locations worldwide. The heritage of our Marriott family farm inspires a relaxed and reliable experience characterized by warm hospitality, all at a great price. As part of our team, you will uphold the Fairfield Guarantee, our commitment to ensuring all guests leave the hotel satisfied. At Fairfield, we invite you to explore career opportunities that keep our hotels and the service we provide at the highest level. By joining Fairfield by Marriott, you join a portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** your best self.