ROOMS SUPERVISOR

Description

Position Summary: Supervise and coordinate the housekeeping team, ensuring customer satisfaction through impeccable food and beverage service. Key Responsibilities: 1. Manage housekeeping teams and control room quality. 2. Customer service and complaint handling, ensuring satisfaction. 3. Food and beverage service with excellent presentation and proper temperature. Job Posting ROOMS SUPERVISOR Location: Querétaro, Querétaro Company: HOTEL CROWN VICTORIA Posted on March 31, 2026 Valid until April 30, 2026 Net Monthly Salary $12,000\.00 Apply Reference Number: 21102630 Description GREET AND ACCOMPANY CUSTOMERS TO THEIR TABLES, PRESENT THE MENU AND EXPLAIN DISHES, PROMOTIONS OR DAILY SPECIALS, TAKE FOOD AND BEVERAGE ORDERS CLEARLY AND ACCURATELY, TRANSMIT ORDERS TO KITCHEN AND BAR, SERVE FOOD AND BEVERAGES ENSURING APPROPRIATE PRESENTATION AND TEMPERATURE, VERIFY CUSTOMER SATISFACTION DURING SERVICE Requirements * Required education level: Secondary school / technical secondary * Experience: 6m \- 1 year as ROOMS SUPERVISOR * Knowledge(s) and tool(s): + ORGANIZE AND PLAN HOUSEKEEPING TEAMS + MONITOR ROOM QUALITY CONTROL + KNOWLEDGE OF CUSTOMER SERVICE AND COMPLAINT HANDLING * Language(s): + None * Skill(s) and competency(ies): + Teamwork + Critical thinking + Motivation + Proactivity + Logical\-Mathematical reasoning + Negotiation * Candidate availability: + No travel required Schedule Some days Full time 07:00 \- 15:00 Schedule clarification: SCHEDULE IS DETERMINED DURING INTERVIEW Functions and activities * TRANSMIT ORDERS TO KITCHEN AND BAR, SERVE FOOD AND BEVERAGES ENSURING APPROPRIATE PRESENTATION AND TEMPERATURE, VERIFY CUSTOMER SATISFACTION DURING SERVICE * GREET AND ACCOMPANY CUSTOMERS TO THEIR TABLES, PRESENT THE MENU AND EXPLAIN DISHES, PROMOTIONS OR DAILY SPECIALS, TAKE FOOD AND BEVERAGE ORDERS CLEARLY AND ACCURATELY The company offers * STATUTORY BENEFITS * Indefinite-term employment contract Recruitment process * Recruitment process start date: March 31, 2026 * Recruitment process duration: 1 month