Job Summary: This Windows Support Engineer role provides infrastructure support, ensuring stable operation of critical platforms in on-premises and cloud environments. Key Highlights: 1. Infrastructure support in Windows and cloud environments 2. Active Directory and web platform maintenance 3. Collaboration within high-availability teams and continuous improvement **Job Description:** **Position:** ----------- Windows Support Engineer **Location:** -------------- On-site in Monterrey **About DXC:** ------------------ DXC helps global enterprises operate their critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public-sector organizations rely on DXC to implement services that drive new levels of performance, competitiveness, and customer experience across their technology environments. More than 125,000 professionals across 70+ countries are entrusted with delivering transformative technologies that ensure the success, security, and well-being of businesses and people worldwide. By combining global strengths and expertise, we create solutions and deliver better outcomes for our clients across their entire IT ecosystem. Learn more about how we deliver excellence to our clients and colleagues at https://www.dxc.com. **About the Position:** ---------------------- This role provides infrastructure support for Windows environments, on-premises and cloud-based services, ensuring stable operation of critical platforms, web services, and network components. The position requires foundational to intermediate technical skills to diagnose incidents, perform maintenance activities, and collaborate with cross-functional teams. **Essential Job Functions:** ------------------------------------ * Provide support for Windows Server 2008/2012/2016/2019 operating systems. * Perform administration and maintenance tasks in Active Directory. * Track and support incidents reported on websites, web services, and IIS platforms. * Execute operational activities for services deployed on cloud platforms (AWS, Azure, or similar). * Use monitoring tools to identify alerts, failures, and service degradations. * Support MySQL and SQL Server databases (queries, reviews, health checks). * Perform basic network diagnostics using fundamental TCP/IP concepts. * Collaborate with infrastructure teams on operating high-availability environments (blades, ProLiant servers, etc.). * Document activities, incidents, and technical procedures following best practices. * Contribute to continuous improvement of operational processes and service standards. **Basic Requirements:** ----------------------- * Bachelor’s degree or engineering degree in Communications and Electronics, Electronic Systems, Computer Systems, or related field (in progress or completed). * Minimum 2 years of experience in a similar role. * **Availability to work rotating shifts across three shifts.** * Knowledge of: + Windows Server (2008–2019). + Active Directory. + Virtualization platforms (VMware, Hyper-V). + DNS services. + Networking and TCP/IP protocols. + Databases (MySQL and SQL Server). + Monitoring tools. * Intermediate knowledge of IIS and web hosting services. * Experience working with high-availability systems (blades, ProLiant, or others). **Other Valued Qualities:** ------------------------------- * Ability to quickly learn new technologies. * Effective communication and collaborative teamwork. * Problem-solving orientation and analytical thinking. * Organization, time management, and disciplined tracking of tickets and tasks. * Interest in growing within infrastructure and cloud services. **Why DXC? / Life at DXC:** -------------------------------- DXC is a preferred employer with strong values, promoting a culture of inclusion, belonging, and corporate responsibility. We are committed to inspiring and caring for our people. We foster a culture of learning, diversity, and inclusion, and uphold ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify client success. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**