**Requirements** -------------- * Bachelor's degree in **Marketing.** * Minimum 1 year of experience in operational marketing or customer service. * Excellent spelling and communication skills. * Basic knowledge of social media and digital tools. * Experience with CRM or customer service platforms (preferred). * Organizational skills and ability to manage multiple requests. * Ability to analyze data and propose strategic actions. * Excellent written and verbal communication skills. * Organization, follow-up, and results orientation. * Basic design skills. **Responsibilities** --------------------- * Support the creation and execution of digital campaigns (social media, email marketing, advertisements). * Develop content for social media, email newsletters, and landing pages. * Monitor basic performance metrics (engagement, reach, responses, leads). * Manage marketing tools such as Meta Business Suite, Google Analytics, or CRM. * Assist in coordinating events, activations, or promotions. * Provide customer support and follow-up via phone, email, WhatsApp, and social media. * Handle customer requests, inquiries, and complaints, ensuring timely and professional service. * Record customer information in CRM and follow up until resolution. * Support post-sales processes and customer satisfaction surveys.