OtC Associate

Description

Job Summary: The OtC Associate ensures accurate management of the Order to Cash (O2C) collection cycle, guaranteeing timely and accurate payments in accordance with Kerry's financial policies. Key Highlights: 1. Manages the full Order to Cash (O2C) collection cycle. 2. Monitors and updates overdue accounts receivable. 3. Collaborates internally and with customers to resolve payment issues. **About Kerry** Kerry is the global leader in taste and nutrition for the food, beverage, and pharmaceutical industries. Every day, we partner with our customers to create healthier, tastier, and more sustainable products consumed by billions of people worldwide. Our vision is to be our customers' most valuable partner in building a world of sustainable nutrition. A career at Kerry offers you the opportunity to shape the future of food while providing avenues to explore and grow within a truly global environment. **About the Role** The **OtC Associate** has the central objective of **ensuring accurate management of the Order to Cash (O2C) collection cycle**, guaranteeing that customer payments are processed promptly, accurately, and in compliance with Kerry's financial policies. **Key Responsibilities** * Monitor and update overdue accounts receivable, ensuring timely and accurate portfolio tracking. * Maintain direct communication with customers to resolve payment issues and manage claims as appropriate. * Collaborate with internal teams to address customer-related matters and accounts receivable issues. * Utilize collection tools and portals to monitor invoice status, record payments, and track claims. **Qualifications and Skills** * Analytical skills to review customer account status. * Effective communication skills for interacting with customers and internal teams. * Ability to coordinate across multiple departments (e.g., Sales, Deductions, Cash Application). * Problem-solving ability in claim management, overdue account handling, and process improvement. * SAP proficiency (a plus). * Intermediate English. **Education** * Bachelor's degree in Economics, Business Administration, or related field.