OtC Associate

Description

Job Summary: Investigates, validates, and resolves customer deductions, collaborating with internal teams to ensure accurate financial reporting and reduce revenue loss. Key Highlights: 1. Opportunity to investigate and resolve customer deductions. 2. Collaboration with finance, sales, and customer service teams. 3. Contributes to continuous process improvement. **About Kerry** Kerry is the global leader in taste and nutrition for the food, beverage, and pharmaceutical industries. Every day, we partner with our customers to create healthier, tastier, and more sustainable products consumed by billions of people worldwide. Our vision is to be our customers’ most valuable partner, creating a world of sustainable nutrition. A career at Kerry offers you the opportunity to shape the future of food while exploring and growing in a truly global environment. **About the role** Offers the opportunity to **investigate, validate, and resolve customer deductions**, working closely with **finance, sales, and customer service teams** to ensure accurate financial reporting and reduce revenue loss.**Key responsibilities** * Analyze and resolve customer deductions by reviewing **invoices, purchase orders, remittances, and shipping records**. * Maintain clear, audit-ready documentation of deduction activities. * Collaborate with internal teams to identify root causes and implement corrective actions. * Support the **provision accrual process** for promotional discounts and pending deductions. * Communicate directly with customers to clarify and resolve discrepancies. * Contribute to the preparation of **reports and dashboards** on deduction trends and resolution metrics. * Participate in **continuous improvement initiatives** to optimize deduction processes. **Qualifications and skills** * **Analytical skills and critical thinking**. * High attention to detail and accuracy. * Proficiency in **Microsoft Excel and Office Suite**. * Familiarity with ERP systems (SAP). * Effective written and verbal communication. * Ability to manage multiple tasks and prioritize. * Proactive attitude and teamwork orientation. * Bachelor’s degree in **Accounting, Finance, Business Administration**, or related fields. * Internships or coursework in financial analysis or accounts receivable (preferred). * English certification. **Desired experience:** * **0–2 years** in deductions, accounts receivable, or financial processes. * Experience with deduction management software or tools