### **Job Description** **Position:** Customer Service Executive **Company Industry:** Animal Nutrition **Location:** Querétaro Plant **Working Hours:** Monday to Friday **Why Join Us** Get ready to own your professional career as a Customer Service Executive. We are Trouw Nutrition. As global leaders in animal nutrition and aquafeed, our shared purpose—Feeding the Future—is to make a positive global impact for future generations. Join us in this influential role and own your passion, own your purpose, and own your success. **What You’ll Do** Carry out activities necessary to deliver customer support addressing clients’ administrative and operational needs and requirements, ensuring the highest level of customer satisfaction in alignment with the organization’s global and local strategy. Key Responsibilities: * Maintain and organize customer files * Manage customer orders * Monitor and manage order deliveries to customers * Address customer administrative inquiries and requests * Identify business opportunities during the customer service process * Track and ensure resolution of non-technical complaints and suggestions * Measure and control departmental performance outcomes * Ensure agility in departmental service delivery * Anticipate problems and transform them into opportunities * Collaborate closely with Production and Logistics to meet customer requirements and delivery deadlines * Follow up on product delivery to guarantee full customer satisfaction (After-sales) * Report and comply with safety, health, and environmental guidelines to ensure a safe workplace **Who We’re Looking For** We seek an individual with a strong sense of responsibility, focused on delivering exceptional service and fulfilling commitments. Someone reliable, with strong communication skills, a positive influence, and the ability to proactively and professionally lead customer interactions. . **You’ll Also Need:** * **Academic Qualification:** Bachelor’s degree in Business Administration, Marketing, or related fields * **Languages:** Intermediate or Advanced English * **Intermediate Excel proficiency** * **Experience:** 3–5 years in similar positions **What You’ll Receive** As part of Nutreco, you’ll become a member of the SHV family—a diverse group of companies with a global presence. Join us and gain access to an extensive network of global expertise and professional career paths. You’ll also benefit from the backing of one of the world’s largest private companies—renowned for its stability and long-term focus. **In addition, you’ll receive:** * 12 days of vacation * 75% vacation bonus * Annual Christmas bonus equivalent to 30 days of base salary (or prorated if tenure is less than one year—15 days paid in July and the remaining 15 in December) * Savings fund equivalent to 7.5% of base salary, subject to tax limits * Life insurance * Funeral expense insurance * 10% food vouchers, subject to tax limits * Major medical expense insurance for employee and children * Retirement and/or pension plan **How and Why to Learn More** We can offer you a rewarding career with real meaning and purpose—where you’ll feel proud of the impactful role you play every day and of your contribution to Feeding the Future. So, if you’re interested in joining us, get ready to own your progress, your potential, and your career. Our goal is to review all applications within five business days, and we’ll contact you as soon as possible. \#Ownit