User Support Engineer

Description

Position Summary: We are seeking a resolution-oriented professional to provide end-user technical support, manage inventory, and maintain documentation, with strong communication skills and experience using Jira. Key Highlights: 1. Resolving and controlled role for technical support. 2. Strong communication skills and proactive attitude are essential. 3. Corporate environment experience is highly valued. **Your Responsibilities:** End-user technical support (Windows PC troubleshooting) Ticket management and tracking in Jira Coordination with printer vendors Management of computer equipment inventory Creation and maintenance of manuals and documentation Direct user support across various organizational levels **What We’re Looking For:** Experience in end-user technical support (Windows) Intermediate English proficiency Organization and control (inventory management, tracking, documentation) Strong communication skills—you’ll interact with demanding stakeholders A resolution-oriented mindset (“I solve it, not escalate it”) Experience using Jira or similar tools **Bonus Qualifications:** Experience working with external vendors Experience in **corporate environments** Experience documenting processes from scratch **Why This Role Isn’t for Everyone:** If you need to be told exactly what to do at all times, this isn’t the right role for you. But if you thrive on ownership, rapid problem resolution, and becoming indispensable—you’ll shine here. **Conditions:** Benefits exceeding legal requirements (SGGM, SV, VD, Transportation Allowance, Birthday Bonus, among others) Location: Querétaro Work Modality: 100% on-site Working Hours: Monday to Friday, 8:00 AM to 5:30 PM Job Type: Full-time Salary: $16,000\.00 \- $20,000\.00 per month Benefits: * Transportation assistance or service * Medical expense insurance * Major medical expense insurance * Dental insurance * Life insurance * Grocery vouchers Language: * Intermediate English level (Mandatory) Workplace: On-site employment