Position Summary: Supervise service and attention levels at the office, participate in personalized customer service, and monitor results. Key Responsibilities: 1. Supervision of service and attention levels 2. Participation in personalized customer service 3. Monitoring of results (portfolio, customers, recovery) SUPERVISE THE SERVICE AND ATTENTION LEVELS PROVIDED AT THE OFFICE, PARTICIPATING IN PERSONALIZED CUSTOMER SERVICE ACCORDING TO THE BRANCH MANAGER’S WORK PLAN, IN ORDER TO MONITOR RESULTS (PORTFOLIO, CUSTOMERS, RECOVERY).