Summary: This role involves managing customer communications, identifying needs, generating sales leads, resolving inquiries, and maintaining customer relationships while achieving performance targets. Highlights: 1. Manage customer communications and identify client needs effectively. 2. Generate and follow up on potential sales leads. 3. Build and maintain long-term customer relationships. **Job Description:** **Responsibilities:** * Manage inbound and outbound communications with customers in a timely and professional manner. * Identify client needs, provide accurate information, and recommend appropriate products or services. * Generate, qualify, and follow up on potential sales leads through multiple communication channels. * Handle customer service tickets, ensuring prompt and effective resolution of inquiries and issues. * Maintain accurate and organized records of all customer interactions in the CRM system. * Build and maintain long\-term relationships with customers by delivering high\-quality service and consistent follow\-up. * Coordinate with internal departments to ensure seamless execution of sales and service processes. * Participate in training sessions to remain up to date on products, procedures, and service standards. * Achieve individual and team performance targets in accordance with company objectives. **Requirements:** * **Bilingual proficiency in English and Spanish** (both written and spoken). * Proven experience in customer service, sales support, or lead generation. * Strong communication and interpersonal skills, with the ability to engage professionally with customers. * Ability to identify customer needs and provide effective, solution\-oriented responses. * Highly organized, detail\-oriented, and capable of managing multiple priorities in a fast\-paced environment. * Flexibility to work rotating shifts as required. * CRM proficiency is considered an asset. * Self\-motivated, results\-driven, and committed to delivering an excellent customer experience. **Job Type:** Full\-time **Compensation:** $18,000 NET per month **Benefits:** Legal benefits Job Types: Full\-time, Permanent Pay: $18,000\.00 per month Experience: * Sales: 2 years (Required) Language: * fluent English (Required) Work Location: In person
Juan García
Indeed · HR
Juan García
Indeed · HR
