CBS Customer Service Representative

Description

Job Summary: This CBS Customer Service Representative role at Michelin involves ensuring accurate and timely billing, managing customer requests, and maintaining financial transaction traceability. Key Highlights: 1. Manages customer requests, pricing, and commercial terms. 2. Ensures financial traceability and applies improved work methods. 3. Promotes ethics, professional development, and well-being. CBS Customer Service Representative**About Michelin** Michelin is building a world-leading manufacturer of high-performance compounds and life-changing experiences. A pioneer in engineered materials for over 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Leveraging its deep expertise in polymeric compounds, Michelin continuously innovates to manufacture high-quality tires and components for critical applications across demanding fields such as mobility, construction, aerospace, low-carbon energy, and healthcare. Its meticulous attention to product quality and profound understanding of customers inspire Michelin to deliver the best experiences—ranging from data- and AI-driven connected solutions for professional fleets to recommendations of exceptional restaurants and hotels curated by the MICHELIN Guide. Headquartered in Clermont\-Ferrand, France, Michelin operates in 175 countries and employs 132,200 people. **About Michelin** Michelin is building a world-leading manufacturer of high-performance compounds and life-changing experiences. A pioneer in engineered materials for over 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Leveraging its deep expertise in polymeric compounds, Michelin continuously innovates to manufacture high-quality tires and components for critical applications across demanding fields such as mobility, construction, aerospace, low-carbon energy, and healthcare. Its meticulous attention to product quality and profound understanding of customers inspire Michelin to deliver the best experiences—ranging from data- and AI-driven connected solutions for professional fleets to recommendations of exceptional restaurants and hotels curated by the MICHELIN Guide. Headquartered in Clermont\-Ferrand, France, Michelin operates in 175 countries and employs 132,200 people. **CBS CUSTOMER SERVICE REPRESENTATIVE** Mission: Ensure accurate and timely billing to customers for products and services by applying precise pricing and commercial terms. Contribute to the management of customer requests. What does a typical day look like? ### **Commercial Terms & Conditions (CTC) and Pricing Management** * Analyzes and challenges the viability of commercial terms and conditions based on business requirements. * Verifies the accuracy and consistency of collected information before entering it into the information system. * Configures pricing and commercial terms and conditions in the information system. * Identifies rejections and manages corresponding corrections in the information system. * Performs data cleansing to remove obsolete, unused, duplicate, or incorrect information from the system. ### **Request Management** * Collects customer requests and claims related to pricing and commercial terms and conditions. * Analyzes requests and provides an appropriate solution or response. * Maintains contact with the customer, follows up, and closes the service process. * Conducts root cause analysis and implements corrective actions to prevent recurrence. * Shares recurring issues with relevant internal partners to identify solutions. ### **Financial Transaction Traceability** * Ensures traceability of financial transactions—regardless of payment type—to meet audit requirements. * Prepares and archives all supporting documentation in accordance with applicable regulations in the respective territory. ### **Applying and Improving Work Methods** * Applies legal, tax, and internal control regulations (including embargo rules). * Recommends actions and improvements to increase work method efficiency, internal control compliance, and customer satisfaction. What are the requirements for this position? * 1–2 years of experience in administrative or customer-facing roles. * Advanced English, C1 level. This position provides direct support to customers in the United States. * Teamwork, problem-solving, and customer-oriented mindset. * Valid visa and passport preferred. **What will you find with us?** * An environment that promotes ethics, professional development, and well-being. * Global exposure and collaboration with international teams. * Training programs, career growth, and internal mobility opportunities within Michelin. * A culture that values respect, integrity, and innovation. Industrias Michelin, S.A. de C.V., CAMSO Distribución México, S.A. de C.V., Michelin México Services, S.A. de C.V. and/or Michelin Sascar México, S.A. de C.V. are responsible for the use and protection of your personal data, and hereby guarantee that your personal information will be used solely for purposes directly related and necessary to your job application: * Identification and contact. * Compilation of your file as a job applicant. * Evaluation of your job application according to our selection and/or recruitment process. * Verification of the information you provide. Your personal data may only be transferred to companies within our same corporate group, for the purpose of considering you for available positions. Your personal information will be safeguarded under strict confidentiality to reasonably prevent unauthorized use or disclosure. We have implemented physical, technical, and administrative security measures in compliance with applicable regulations, and by applying to this vacancy, you agree to share the necessary information and its processing. You retain full ARCO rights at all times. For further information, please request the complete privacy notice. Industrias Michelin, S.A. de C.V., CAMSO Distribución México, S.A. de C.V., Michelin México Services, S.A. de C.V. and/or Michelin Sascar México, S.A. de C.V. are responsible for the use and protection of your personal data, and hereby guarantee that your personal information will be used solely for purposes directly related and necessary to your job application: * Identification and contact. * Compilation of your file as a job applicant. * Evaluation of your job application according to our selection and/or recruitment process. * Verification of the information you provide. Your personal data may only be transferred to companies within our same corporate group, for the purpose of considering you for available positions. Your personal information will be safeguarded under strict confidentiality to reasonably prevent unauthorized use or disclosure. We have implemented physical, technical, and administrative security measures in compliance with applicable regulations, and by applying to this vacancy, you agree to share the necessary information and its processing. You retain full ARCO rights at all times. For further information, please request the complete privacy notice.