Order Automation Associate

Description

Summary: The Order Automation Associate validates and resolves customer purchase orders and quotations through the Esker portal, ensuring accuracy and driving continuous improvement. Highlights: 1. Ensures order accuracy and a smooth customer experience 2. Drives continuous improvement in order automation processes 3. Opportunity for career growth in automation and analytics The **Order Automation Associate** is responsible for validating and resolving customer purchase orders and quotations submitted through the Esker Order Management portal. This role ensures order accuracy, identifies discrepancies, and partners with Sales and internal teams to resolve issues efficiently while driving continuous improvement in order automation processes. This position plays a critical role in delivering a smooth customer experience by ensuring orders are complete, accurate, and processed correctly the first time. **JOB DUTIES:** * Review and analyze customer purchase orders and quotations submitted through the Esker Order Management portal * Validate order data for accuracy, completeness, and compliance with business requirements * Identify, troubleshoot, and resolve discrepancies related to pricing, addresses, formats, and order layouts * Communicate issues clearly and professionally with the Sales team and other internal stakeholders * Escalate unresolved or complex issues to the Team Manager as appropriate * Research and identify root causes of order and quote errors * Document recurring issues and contribute to process documentation Drive continuous improvement initiatives to enhance Esker workflows, data quality, and overall efficiency * **YOU MUST HAVE:** * 3\-5 Years dealing with customer data. * Proficiency in Microsoft Excel, including pivot tables, formulas, and macros * Working knowledge of Microsoft Word * Ability and willingness to learn our ERP, P21 , at a basic operational level * Strong attention to detail with a high degree of accuracy Advanced English * **WE VALUE:** * Prior experience with order validation, order management, or order processing * Ability to influence and collaborate effectively with internal and external customers * Strong problem solving skills with a root cause mindset * Ability to work independently while also contributing effectively in a team environment * Effective time management and organizational skills in a fast paced environment * Excellent written, verbal, and interpersonal communication skills * Strong customer service orientation * Experience with data analytics, including analyzing trends, identifying root causes, and creating reports **SHIFT AVAILABLE:** Shift: 8:30 am \- 18:00 pm (CST) * **WHAT'S IN FOR YOU:** * Opportunity to work at the intersection of automation, data accuracy, and customer experience * High visibility partnership with Sales and Operations teams * Ability to influence process improvements and automation maturity Strong foundation for career growth within order management, analytics, or automation functions * \#LI\-AA1 \#LI\-Hybrid Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product\-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin\-off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6\.76 billion global manufacturer, developer, and distributor of technology\-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12\.8 million customers through our Products \& Solutions segment. Our ADI \| Snap One segment spans 200\&\#43; stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast\-growing, purpose\-driven industry. Learn more at www.resideo.com . At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.