Involves the completion of administrative tasks and coordination relating to the front\-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office\-based activities. Lead or senior levels of these positions may: * Handle escalated or more complex issues, * Coordinate team activities or those of agency contract staff, * Support supervisor or manager activities, * Support the design, review and implementation of processes and procedures. **General Job Description:** **Under limited supervision perform the following activities:** * Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies. * Monitors that batches of airway bills are manifested, and duty and tax paperwork are submitted for invoicing in a timely manner. * Issue credits/debits to customer accounts as warranted. * Maintains management and related departments updated on new, crucial and recurring problems. * Verifies accuracy of customer invoices and mails them out. * Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork. * Prepares cash receipts and bank deposits. * Ensures 100% daily billing (internal FedEx\-Bso). * Generates reporter for daily reimbursement to FedEx internal AA. Generate RODr reports. Generate reports for billing collection BSO same day collection, * Application collections system ORACLEAR. GCCS application. * May be required to perform other duties as assigned **Minimum Requirements:** **Minimum Education:** * High School Degree/Equivalent. **Minimum Experience:** * Three (3\) years experience in Billing or Accounts Receivable and/or 18 months experience as a Billing Clerk. **Minimum Required Skills:** * Excellent customer service and communications skills (oral and written). * Clear and articulate speaking voice. * Light typing (35 WPM) and experience operating a CRT. * Word\-processing and Spreadsheets experience a plus. * Fluent in English. FedEx is widely acknowledged as a world\-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re\-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
Juan García
Indeed · HR
Juan García
Indeed · HR
