Customer Service Representative

Description

Job Summary: We are seeking a Customer Service Representative to develop business with customers, maximize added value, and build strong relationships. Key Highlights: 1. Challenging role in a fast-growing business 2. Development of current and future business with customers 3. Excellent work environment and professional development **Company Description** Avery Dennison RBIS is a global leader in apparel and footwear industry solutions, a $1\.6 billion division of Avery Dennison (NYSE: AVY). Avery Dennison provides intelligent, creative and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. We elevate brands through graphics, tickets, tags and labels, embellishments and packaging solutions that enhance consumer appeal. We accelerate performance through RFID-enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions **Job Description** For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as **Customer Service Representative** **What we can offer you! Your Role:** As Customer Service Representative you will further develop current and future business with our customers. As well you realize and develop new business relationships with current customers, maximize added value to customers leveraging our capabilities and building stronger customer intimacy. Activities may include, but are not limited to: * Manages accounts in terms of order processing, order follow up, pricing integrity, on\-time deliveries, and complete order fulfillment. * Process client invoices and maintain effective relationships with clients, carriers, customs etc. * Receive and respond to drivers waiting and/or receiving incoming calls pertaining to shipments. * Compile and review required customs documentation. * Utilize the documents, work standards, and system technology to precisely complete the data entry for each shipment. * Participate and support other team members with accounts and workload, on day\-to\-day operations including setting priorities, organizing, scheduling work and problem solving. * Coordinate carrier release by submitting required documents and freight payments. * Do proactive selling and other commercial activities. * Manage a large workload of accounts, Perform sometimes as order entry. * Handle different systems. * Other related duties as assigned. **Requirements** * High School Diploma or equivalent required. Bachelor’s degree preferred. * 3 \- 5 years Customer Service, Sales B2B or related experience a plus. * Excellent written, verbal and telephone skills. * Strong data entry and organizational skills. Detail-oriented and good follow\-up skills * Knowledge of technical aspects of assigned product lines and customers. * Able to effectively manage many priorities and issues. * Proficiency for applicable computer systems, such as Microsoft Office Excel, Google Sheets, and function specific software is a must. * Strong leadership and supervision skills. * Strong project management skills. * Knowledge of continuous improvement * ERP or CRM management for order management * Experience in the apparel or graphic industry preferred. * English Advanced Level, excellent communication (oral and written). **Additional Information** At Avery Dennison we do what we love and love what we do — and we look forward to receiving your application. We offer: Flexibility in the workplace Excellent work environment Wellness and development programs. Structured learning and development. Competitive total rewards Monday to Friday schedule We look forward to receiving your application.