Position Summary: We are seeking a Technical Support Engineer to provide comprehensive support for hardware, software, and systems, ensuring optimal technological operation of the company. Key Responsibilities: 1. Preventive and corrective technical support to users 2. Maintenance of technological infrastructure and systems 3. Installation of hardware and software **Leading company in Querétaro — We are looking for your talent!** **TECHNICAL SUPPORT ENGINEER** Responsibilities: * Provide preventive and corrective technical support to users for hardware, software, and internal systems including PCs, laptops, and printers. * Support staff to ensure they have the necessary tools to perform their assigned job duties. * Maintain backup of key users’ information, ensuring accessibility during contingency situations. * Assist with administration of access rights granted to staff across various computer systems. * Install hardware and software. * Ensure reliable and proper functioning of internet and telephony services. * Conduct periodic visits to sales points to guarantee their proper operation. * Provide operational and system support to the company, contributing to achievement of established objectives. * Manage and conduct equipment inventories at offices, distribution centers (CEDIS), and branches. Skills and/or Competencies: * User attention and support * Basic knowledge of networks, antivirus, and IP telephony (preferred) * Knowledge of file and print servers * Proficiency in MS Office suite and Windows operating systems * Teamwork * Service-oriented attitude * Problem-solving ability We Offer: * Competitive gross salary * Statutory benefits * Food vouchers * Transportation allowance * Discounts * Parking * Job stability **Work location: CEDIS located at Camino al Rancho La Piedad, Querétaro, QRO (opposite El Marqués Industrial Park)** Working hours: Monday to Friday, 08:00–17:00 hrs (1-hour lunch break); Saturday, 08:00–14:00 hrs. Education: Associate Degree / Bachelor’s Degree in Computer Systems, Computer Engineering, Information Technologies, or related field Experience: 1 year (preferred) in a similar position Job Type: Full-time Salary: $11,200.00–$11,900.00 per month Benefits: * Transportation assistance or service * Employee discount * Sick leave days * Company parking * Employee referral program * Food vouchers Work Location: On-site employment