Technical and Applications Support Analyst

Description

Job Summary: AMMPER seeks an innovative Technical and Applications Support Analyst to contribute to key projects in a dynamic and collaborative environment, resolving incidents and diagnosing failures. Key Highlights: 1. Contribute to key projects in a dynamic and collaborative environment 2. Opportunity for professional development in the energy sector 3. We foster a fair, inclusive, and respectful workplace AMMPER is a leading company in Mexico's energy sector, committed to innovation and sustainability. Our mission is to provide efficient and reliable energy solutions for our customers. We work closely with various industries to drive economic growth and promote a cleaner energy future. By joining our team, you will have the opportunity to contribute to key projects and develop your skills in a dynamic and collaborative environment. Our position is Technical and Applications Support Analyst. We seek a driven, innovative, and energetic individual to accomplish outstanding results. Requirements: Computer Engineering and/or related field Experience: Minimum 2 years English: Intermediate Knowledge: Configuration of new equipment Operating systems: Windows, macOS, Linux Creation of system operating system image backups ISO 27001 Customer service Responsibilities: Diagnosis of network failures Resolving and tracking system incidents reported by users Documenting, reporting, and tracking detected bugs to the development team for resolution Supporting approximately 50\-70 users We Offer: Competitive salary Statutory and above-statutory benefits (30-day bonus, grocery vouchers, savings fund, major medical insurance, among others) All job applicants will be treated with equal opportunity and provided fair and equitable treatment throughout the entire selection process. Therefore, our personnel selection process is based solely on objective and relevant criteria for the position, such as academic background, work experience, and required competencies. Discrimination based on age, gender, sexual orientation, race, religion, or any other personal characteristic is neither contemplated nor tolerated. Non-discrimination is a fundamental principle in our company, and we are committed to creating and maintaining a fair, inclusive, and respectful workplace for everyone. Employment Type: Full-time Salary: $20,000\.00 \- $24,000\.00 per month Benefits: * Option for indefinite-term contract * Major medical expense insurance * Life insurance * Grocery vouchers Education: * Completed bachelor's degree (Preferred) Experience: * Technical Support: 2 years (Preferred) Work Location: On-site employment