**We are looking for:** ### **Control Room (Customer Service)** **Requirements:** * Minimum 2 years of experience in a similar position * Bachelor’s degree in Administration, Accounting, Business Management, Industrial Engineering, or related field. Residence in El Marqués (preferably, or no issue with commuting) * **Experience and proficiency in:** * SLA (Service Level Agreement) system * Intermediate/Advanced Excel * Power BI * English at B1/B2 level Customer service * **Responsibilities:** * Timely channeling of received reports to meet the customer’s service requirements. * Preparation of customer invoices and updating of the contract. * Purchase order management. * Verification of compliance with contract annexes. * Updating the database based on generated reports to keep it current. Providing timely and proper follow-up and closure of action plans, both corrective and preventive. * **We offer:** * Monthly gross salary: $18,600 MXN * Statutory benefits * Uniforms * Profit sharing * 6% food vouchers 5% savings fund * **Work location:** El Marqués Industrial Park