"Involves the completion of administrative tasks and coordination relating to the front\-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office\-based activities. Lead or senior levels of these positions may: * Handle escalated or more complex issues, * Coordinate team activities or those of agency contract staff, * Support supervisor or manager activities, * Support the design, review and implementation of processes and procedure" Job Summary: * Assist customers with package tracking, answering questions about FedEx products and services through sales services and by phone. * Record and/or prepare various operational reports. * Serve customers with packages. * Maintain and audit assigned records and files (air bills). * Review air bills and register them as necessary. Interface with customers on customs\-related matters. * Provide administrative and office support to the Station Operations Manager. * Verify packages to ensure proper labeling, content legality, including weight and size, proper packaging, insured value, special requirements for shipping hazardous materials, and compliance with required customs documentation at destination. * Maintain a neat and clean appearance of the workplace/desk, personal grooming, and uniform. * Identify new customers or additional business opportunities, open new accounts, obtain additional shipments, and present sales opportunities. * May be required to perform other duties as assigned Minimum Requirements: Minimum Education Level: * High school diploma or equivalent. * English proficiency (450 TOEIC score). Minimum Experience: * Administrative or customer service experience in a service environment or minimum of 18 months of experience in Service Agent positions. Minimum Required Skills: * Ability to lift 32 Kg and maneuver any package weighing up to 68 Kg with proper equipment. * Strong general office skills including typing, filing, and computer knowledge required. * Excellent communication, organizational, and interpersonal skills. * Speak with clear and articulate voice. * Neat grooming and professional appearance. * Ability to successfully complete the reading, listening comprehension, sorting, and mathematics sections of the basic skills test. * Availability to work variable shifts. FedEx is widely acknowledged as a world\-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re\-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.