Technical and Service Executive

Description

**Technical and Service Executive (100% Field Position)** **Location: Industrial Zone, Guadalajara (Street 26\).** **Who Are We?** We are a Mexican company dedicated to providing manufacturing services for the food industry, specializing in products derived from yellow corn. We operate under high standards of quality, safety, and employee well-being. **Key Responsibilities:** * Serve as Almex’s technical expert, delivering specialized support to assigned customers and accounts. * Provide 100% on-site technical assistance, resolving inquiries, incidents, and technical requirements. * Conduct regular customer visits to ensure proper use and performance of products/solutions. * Track and monitor visits, activities performed, and the status of each account. * Analyze customers’ production processes to identify improvement opportunities and technical solutions. * Maintain consistent and assertive communication with customers and internal departments. * Support on-site resolution of technical conflicts, ensuring customer satisfaction. * Document relevant information from each visit and generate basic follow-up reports. **What Do We Offer?** Benefits exceeding legal requirements and a work environment focused on your professional development: * 13% savings fund contribution * Grocery vouchers * 30-day year-end bonus * Vacation days as stipulated by law * Flexible working hours (depending on position) * 100% vacation premium * Major Medical Expense Insurance * Life insurance * Training * Uniforms **Requirements** * Availability for 100% travel * Valid driver’s license * Solid chemical knowledge * Desired experience in diverse industries, preferably in the cardboard and paper industry or starch-related projects * Basic Excel proficiency * Education: Degree in Biotechnology Engineering, Chemistry, Industrial Engineering (CUCBA), Mechatronics, or related field * English proficiency level: Intermediate Salary: $23,000\.00 \- $25,000\.00 per month Benefits: * Cafeteria service * Grocery vouchers Application Question(s): * Do you hold a valid driver’s license? * What is your salary expectation? Travel Availability: * 100 % (Mandatory) Workplace: On-site employment