CEDIS Customer Service

Description

Job Summary: Responsible for providing customer service and follow-up, ensuring service compliance, incident management, and operational coordination. Key Highlights: 1. Direct customer service and follow-up for assigned customers 2. Coordination of deliveries, pickups, and services 3. Payment management, re-invoicing, and document control CEDIS Customer Service Executive Company: En-trega Industry: Transportation and Logistics Location: Tlajomulco de Zúñiga, Jalisco Work Schedule Monday to Friday: 9:00 a.m. to 6:30 p.m. Saturday: 9:00 a.m. to 2:30 p.m. Job Description Responsible for providing customer service and follow-up, ensuring service compliance, proper incident management, and coordination with operational departments. Responsibilities Direct customer service and follow-up for assigned customers Coordination of deliveries, pickups, and services Payment management, re-invoicing, and document control Operational incident tracking and resolution Preparation of reports and service follow-up Requirements Completed high school education Minimum 1 year of experience in customer service or logistics Proficiency in customer communication and service follow-up We Offer Gross monthly salary: $17,191 Statutory benefits 100% IMSS coverage Savings fund Life insurance On-site medical services Subsidized cafeteria Uniform Profit-sharing payment Funeral expense assistance Training and development . -Requirements- Minimum education: Upper secondary education – General Baccalaureate 2 years of experience Age: between 18 and 40 years Knowledge areas: Compliance with regulations, Advisory capability, Document control, Logistics, Customer follow-up, Customer service, Transportation, Coordination, Customer support, Payment management Keywords: service, customer, cliente