Administrative and Operational Coordinator

Description

**Job Objective** Ensure administrative operations and daily coordination of the electromechanical workshop through customer service, quotation control, job tracking, inventory management, and basic financial administration, thereby contributing to improved delivery times, cost control, and business profitability. **Key Responsibilities** **1\. Customer Service and Commercial Follow-up** * In-person, telephone, and messaging-based customer support. * Receipt of repair or service requests. * Preparation and submission of quotations. * Follow-up with customers on authorization status. * Communication of work progress and estimated delivery dates. * Preparation of reports on completed jobs. **2\. Workshop Operational Coordination** * Daily tracking of the status of each motor or ongoing job. * Coordination of priorities among intake, repair, and delivery stages. * Maintenance of up-to-date work order tracking. * Verification of on-time delivery compliance. * Identification of delays or bottlenecks and communication to responsible personnel. * Support for administrative and operational process improvement. **3\. Internal Administration and Control** * Basic billing. * Recording and control of income and expenses. * Organization of supplier payments. * Preparation and submission of information to external accountant. * Administrative filing and document control. * Tracking of internal purchases and requisitions. **4\. Inventory and Cost Management** * Inventory control of materials, spare parts, and tools. * Recording of inventory receipts and issues. * Support in quoting spare parts and materials. * Basic cost analysis per job. * Identification of inventory discrepancies or uncontrolled consumption. * Support in profitability reporting per service. **Ideal Profile** **Education** * Bachelor’s degree or technical qualification in: * Administration * Business Management * Administrative Accounting * Industrial Engineering (administrative track) * Or equivalent verifiable experience. **Experience** Preferred **2 to 4 years** in one of the following environments: * Industrial workshop * Maintenance company * Industrial spare parts distributor * Construction company / technical services * Operational and administrative SME **Required Knowledge** * Operational administration * Intermediate Excel: * Tables * Filters * Reports * Basic formulas * Basic billing * Income and expense control * Basic accounting * Inventory control * Quotations and commercial follow-up * Basic cost analysis * Process improvement Desirable: * Knowledge of electrical or industrial materials * Experience using an administrative system / ERP * Procurement from industrial suppliers **Key Competencies** * Organization and follow-up * Clear communication with customers and workshop staff * Sense of urgency * Attention to detail * Planning * Problem solving * Prioritization ability * Administrative orderliness * Proactivity * Results orientation **Performance Indicators (KPIs)** This greatly assists HR in evaluation: * Average response time to quotations * % of jobs delivered on time * Inventory accuracy * Expense control vs. budget * Outstanding collection time * Complete administrative follow-up per work order * Improvement in internal workshop turnaround times * Customer satisfaction level The position is located in El Salto, Carr. San Martin el Verde 4300 B, El Verde, 45694 San José el Verde, Jal. Salary: $14,000.00 \- $18,000.00 per month Benefits: * Company parking * Free parking Relocation/moving capability: * 45694, El Verde, Jal.: Ability to commute to work without difficulty or plan relocation prior to starting employment (Desirable) Workplace: On-site employment