Build your career with us in the telecommunications industry! Are you passionate about technology and do you enjoy providing solutions to customers? This is your opportunity to grow within a leading company in the sector. What we’re looking for in you: * Technician in Systems or related fields (completed or incomplete). * At least 1 year of experience in: customer service, Level I or II technical support, platform and service monitoring. * Knowledge of Linux, VoIP telephony, and networking. * Proactive, dynamic individual with a strong service orientation. What we offer: * Competitive salary: $10,000 – $12,000 per month. * Initial 3-month contract with possibility of extension. * Professional development opportunities within an innovative and growing company. * A dynamic, results-oriented work environment. Your day-to-day responsibilities: * Provide customer support and assistance through various channels (Teams, WhatsApp – Keybe, email, phone). * Create and track tickets in Jira. * Perform functionality tests on platforms and services. * Monitor tools such as PRTG, Smokeping, and GCP. * Supervise the proper operation of active regions. Availability: * Rotating shifts (morning, afternoon, night) from Sunday to Sunday. * Midweek rest days. * Location: Polanco III (100% on-site). Join a team where your technical talent makes a difference! Job type: Full-time Salary: $10,000.00 – $15,000.00 per month Workplace: On-site employment