Position Summary: We are seeking an IT Coordinator to ensure the operational and technological continuity of the call center, coordinating infrastructure, support, and systems to guarantee availability and stability. Key Highlights: 1. Operational leadership and decision-making ability 2. Problem-solving orientation and ability to work under pressure 3. Opportunity for growth and a positive work environment At **CMonit**, we are looking for an ***IT Coordinator*** to support us in ensuring the operational and technological continuity of the call center by coordinating infrastructure, technical support, telephony systems, and management platforms, thereby ensuring availability, stability, and continuous improvement of technological services. **Ideal Profile:** * Degree in Systems Engineering, Information Technologies, or related field. * 3–5 years of experience in IT. * Proven experience in call center environments (preferred). * Problem-solving orientation and ability to work under pressure. * Operational leadership and decision-making ability. **Main Responsibilities:** * Coordinate and supervise the technical support team. * Administer network infrastructure (LAN, WAN, switches, routers, firewall). * Manage and provide support for predictive dialing platforms, CRM, and call management systems. * Ensure proper operation of servers, backups, and information security. * Monitor technological KPIs (response times, system outages, internal SLAs). * Manage incidents and contingency plans. * Coordinate technology service providers. * Implement technology improvements aimed at enhancing call center productivity. **Essential Technical Knowledge:** * Networks and telecommunications. * IP telephony and call center platforms. * Server administration (Windows / Linux). * Cybersecurity. * Databases. * Ticket management and help desk operations. * Familiarity with CRM and dialing systems. **We Offer:** * Gross monthly salary of $20,000 MXN. * Statutory and above-statutory benefits: * (20 days’ bonus) * Life insurance. * Savings plan. * Beverages at affordable prices. * Opportunity for growth. * Positive work environment. * Working hours: Monday to Friday, 8:00 am – 6:00 pm; Saturdays, 8:00 am – 2:00 pm. * 100% on-site employment. **Interested?** **Apply through this channel.** Salary: $20,000.00 per month Benefits: * Savings fund * Life insurance Work Location: On-site employment