Position Summary: GRUPO BENBER is seeking a proactive, customer-oriented professional to join our team as a Control Desk operator to manage and optimize mobile number portability processes. Key Highlights: 1. Active management of number portability processes, ensuring compliance and quality. 2. Specialized customer support and incident resolution. 3. Being part of an established and expanding company. Description GRUPO BENBER, a leading company in the mobile telephony sector, is pleased to announce a new employment opportunity to join our dynamic team as a **Control Desk for Mobile Telephony (Number Portability)**. Our company specializes in selling mobile telephony solutions, with the ambition of becoming an undisputed market leader, actively striving to achieve top positions in the number portability segment. We are at a critical stage of expansion and seek a proactive professional with strong customer orientation and keen interest in technology and sales to play a pivotal role in managing and optimizing our number portability processes. **What will you do in this position?** As part of our Control Desk team, you will be the key cog ensuring a seamless and satisfying experience for our customers throughout their line number portability process. * **Portability Management:** You will be responsible for actively supervising and managing all portability cases—from initial request through to final confirmation—ensuring adherence to timelines and quality standards. * **Customer Support:** You will provide direct, specialized support to customers, resolving inquiries and incidents while guiding them professionally and empathetically through each stage of the portability process. * **Internal Coordination:** You will maintain smooth, consistent communication with all departments involved in the portability process (sales, technical, operator customer service, etc.) to expedite resolutions and overcome any obstacles. * **Tracking and Monitoring:** You will conduct thorough tracking of each portability request using our internal tools to record progress, incidents, and outcomes. * **Incident Resolution:** You will promptly identify, analyze, and efficiently resolve any issues arising during the portability process, minimizing impact on the customer. * **Continuous Improvement:** You will propose and implement procedural improvements to enhance team efficiency and customer experience. * **Data Analysis:** You may participate in analyzing portability-related data to identify trends and opportunities. **What are we looking for in you?** We value passion for technology, results orientation, and excellent communication skills. * **Experience:** Minimum 1 year of demonstrable experience in similar roles, preferably within the mobile telephony or customer service sectors involving complex processes. * **Knowledge:** Familiarity with number portability processes in the telecommunications industry. * **Communication Skills:** Exceptional ability to communicate clearly, empathetically, and effectively—both verbally and in writing. * **Customer Orientation:** A genuine commitment to delivering outstanding customer experiences. * **Problem Solving:** Ability to proactively and efficiently identify, analyze, and resolve incidents. * **Organization and Planning:** Strong organizational and time-management skills to handle multiple tasks and priorities. * **Tool Proficiency:** Competence in using customer relationship management (CRM) software and office productivity tools (Microsoft Office, Google Workspace). * **Adaptability:** Flexibility to adapt to change and thrive in a dynamic environment. * **Teamwork:** Willingness to actively collaborate with colleagues and other departments. **What do we offer?** At GRUPO BENBER, we take pride in cultivating a stimulating work environment with growth opportunities. * Join an established and rapidly expanding company with a solid reputation in the mobile telephony market. * Opportunities for professional development and continuous training. * A collaborative work environment and an exceptional team. * Competitive salary commensurate with the candidate’s experience and qualifications. * The chance to actively contribute to the company’s success and growth. If you are an organized, people-oriented individual with an interest in technology and mobile telephony—and are seeking a professional challenge in an exciting industry—this is your opportunity! Join GRUPO BENBER and help us lead the future of number portability. Requirements EXPERIENCE IN NUMBER PORTABILITY SCHEDULE AVAILABILITY (OFFICE HOURS FROM 10 AM TO 7 PM WITH 1 HOUR FOR LUNCH) CUSTOMER SERVICE EXPERIENCE IN TELEPHONY SALES EXCEL PROFICIENCY PROFICIENCY IN NUMBER PORTABILITY SYSTEMS