**People Hackers is seeking a Bilingual IT Customer Support professional in Huixquilucan, State of Mexico** --------------------------------------------------------------------------------------- **Who We Are** * We belong to a global group specializing in software development, digital transformation, mission-critical solution support, strategic partnerships with diverse enterprises, and technology partnerships; we care for our employees and offer stability, professional growth, and extensive training. Therefore, we are seeking an on-site Bilingual Customer Support professional for our Santa Fe offices. **With Us You Can:** * Achieve financial stability and professional/personal development in the short and medium term. * Access training programs, mentoring, and certifications for both soft and hard skills. * Exercise operational autonomy to improve processes, drive initiatives, enhance customer service, and foster continuous improvement. * Maintain a healthy work-life balance and personal well-being, supported by an excellent working environment. **Our Offer** Additionally, we offer job stability and financial solidity; our package includes: * **Monthly salary** of 28,000 to 30,000 Mexican pesos (direct hiring, fully nominal), * **Work schedule**: Monday through Sunday, with 2 weekdays off, rotating across 3 shifts (morning, afternoon, night) monthly. * **Work location**: Paseo de la Reforma, Santa Fe. **What You Need to Know** * Minimum 2 years of experience in similar roles such as: Application Support, Application Support Analyst, Technical Support, Support Assistant, Support Analyst, Systems Assistant, Customer Support, or Customer Service. * Advanced conversational English is mandatory. * 1–2 years of experience providing Level 1 (L1) end-user support, including logging service tickets using Workforce Management (WFM) tools: Zendesk, Freshdesk, Zoho, Dynamics, Jira, ServiceNow, Salesforce, Nice, Genesys, etc. * Strong sense of urgency, responsiveness to requests, and appropriate handling of end users from business departments. * Advanced proficiency in Excel, Google Sheets, Tableau, or Power BI for data analysis and report generation. **Desired Education Level:** High School Diploma (or equivalent) **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * WFM Application Support * Excel, Google Sheets, Tableau, Zoho * Power BI, Zendesk Reporting * Jira, Trello, Workforce CRM * VIP Support, Service Desk *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6949d9e13a00002f00e74ced\&source\=indeed*