ADMINISTRATIVE ASSISTANT

Description

Position Summary: We are seeking an Administrative Assistant for the insurance sector, responsible for internal customer service and information processing on insurance company platforms. Key Highlights: 1. Internal customer service for Life, Medical Expense, and Auto insurance lines. 2. Information processing on insurance company portals. 3. Self-management and timely tracking of tasks. **Join the insurance sector as an Administrative Assistant.** **Education:** Incomplete Bachelor's degree in Administration or completed high school diploma. **Minimum Professional Experience:** 1 year in roles related to administration, support, or external/internal customer service. **Position Objective:** Responsible for internal customer service regarding operational needs toward various insurance companies within the firm, covering Life, Major Medical Expenses, and Auto (individual or group) lines. Processing information received via each insurer’s portals and proprietary tools. **Requirements:** * Minimum 2 years of experience in administrative and customer service positions; experience in the insurance sector is preferred. * Excellent communication skills (verbal and written). * Ability to work independently with high levels of self-management. * Strong focus on accurate recording and timely follow-up of pending items. **Software and Tools Proficiency:** * Web browsers, networks, and standard data processing software such as Microsoft Office. * Google Drive or similar cloud storage services. * Familiarity with CRM scope and usage. * Videoconferencing platforms (Zoom, Meet, or similar). **Main Responsibilities:** * **Customer Service:** Deliver high-quality customer service by efficiently and professionally responding to phone calls, emails, instant messages, and in-person inquiries. * **Resolving Customer Queries and Issues:** Address customer questions and problems promptly and satisfactorily. * **Insurance Company Platform Management:** Access and navigate insurance company websites to obtain relevant information and perform necessary actions. * **Activity Logging for Tracking:** Accurately and thoroughly record and update information in our CRM system to ensure effective tracking of customers and prospects. * **Self-Training and Development:** Proactively seek knowledge and skills to enhance job performance. **Working Hours:** * Monday to Friday, 9:30 AM to 6:00 PM Employment Type: Full-time Salary: Starting at $11,000.00 MXN per month Benefits: * Salary increases Education: * Incomplete or ongoing Bachelor's degree (preferred) Experience: * Insurance: 2 years (mandatory) Work Location: On-site employment