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CP Senior Customer Experience Center Manager
Negotiable Salary
Indeed
Full-time
Onsite
No experience limit
No degree limit
Av Del Ejército 110, Fray Junípero Serra, 63169 Tepic, Nay., Mexico
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Description

Telefónica Movistar (Mexico) Grupo Telefónica, operating in Mexico since 2001 through its Movistar brand, is a global telecommunications leader that, with an innovative spirit and immense technological potential, delivers cutting-edge solutions and seeks your talent. If you are someone who embraces challenges, welcomes change, and thrives on innovation: Telefónica Mexico is the perfect place for you! Manage the Customer Care/Experience Center operations, ensuring proper execution of warehousing processes according to SWAP, DOA, +45, RE, REJECTIONS, DAMAGED, NEW PS. PEPS. 1. Receiving orders from the Central Warehouse. 2. Packaging equipment for shipment to technical service. 3. Receiving and dispatching equipment to/from technical service. 4. Receiving delivery notes in SAP FIORI. 5. Physical validation of equipment and entry into SAP LOGON. 6. Transferring equipment between internal CAC warehouses. 7. Managing equipment obsolescence. 8. Reporting and tracking incidents, if necessary. 9. Weekly inventories. 10. Managing and correctly completing the warehouse movement logbook. 11. Generating weekly replenishment suggestions (if required, on Mondays and Wednesdays). 12. Conducting inventories as requested by Logistics and external agencies (RGIS). 13. Monthly inventory reconciliation and justification (Logistics). At Telefónica / Movistar, diversity is a source of talent through which we promote inclusion without distinction based on creed, race, nationality, social class, generation, ethnic origin, religion, sex, gender, marital status, age, disability, sexual orientation, physical appearance, or any other personal condition in the hiring of our employees.

Source:  indeed View original post
Juan García
Indeed · HR

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