**Additional Information** **Job Number**25194401 **Job Category**Rooms & Guest Services Operations **Location**Siari Riviera Nayarit a Ritz-Carlton Reserve, Carretera Federal 200 Tepic-Puerto Vallarta Km 88 300 Col., La Penita de Jaltemba Compostela, Nayarit, Mexico, 63720 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Greet guests and inform them about hotel amenities, services, service hours, local activities, and points of interest. Open doors and assist guests and visitors entering and departing the hotel. Assist with luggage storage and retrieval. Transport guest luggage to and from rooms and/or the designated bell staff area. Assist guests and visitors entering and exiting vehicles, as well as assist with loading and unloading luggage. Provide directions to guests on how to reach destinations. Arrange transportation (e.g., taxi, shuttle bus) for guests or visitors and record advance transportation service requests, as needed. Dispatch bell staff or service personnel, as required. Inform guests and visitors of parking procedures. Follow up with guests to ensure their requests or concerns have been fully resolved to their satisfaction. Serve as a departmental role model or mentor and assist management with hiring, training, organizing, evaluating, coaching, disciplining, motivating, and developing employees. Cultivate and maintain positive working relationships with others. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure both uniform and personal appearance are neat and professional. Maintain confidentiality of company-owned information; protect company assets. Support all fellow team members and treat them with dignity and respect. Support the team in achieving common goals. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds (22.5 kg) or its equivalent without assistance. Assist in moving, lifting, carrying, and placing objects weighing more than 75 pounds (33.75 kg). Stand, sit, or walk for extended periods or throughout an entire work shift. Move at speeds required to respond to work situations (e.g., run, walk, jog). Read and visually verify information in various formats (e.g., small print). Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and good hand-eye coordination. Reach above the head and below the knees, including bending, twisting the waist, pulling, and stooping. Navigate inclined, uneven, or slippery surfaces and stairs. Climb up and down stairs and/or service ramps. Welcome and acknowledge all guests per company standards. Speak with others using clear and professional language; answer telephone calls using appropriate etiquette. Listen and respond appropriately to other employees’ concerns. Speak with others using clear and professional language. Remain alert for potentially objectionable persons on property. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Experiential Requirements: At least 1 year of related work experience. Supervisory Experience: Less than 1 year of supervisory experience. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* With over 100 award-winning hotels worldwide, The Ritz-Carlton ladies and gentlemen create such exceptional experiences that guests remember long after they have departed. We aim to attract the world’s finest hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz-Carlton’s “Gold Standards” are upheld with warmth and attentiveness every day. The Gold Standards form the foundation of The Ritz-Carlton, guiding us to make each day better than the last. Thanks to this foundation—and our belief that our culture drives success—The Ritz-Carlton has earned its reputation as the world’s leading luxury hotel brand. As part of the team, you will learn and apply the Gold Standards, including the Employee Promise, Credo, and Service Values. Moreover, we promise you the opportunity to take pride in your work and your team. By joining The Ritz-Carlton, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.