**Additional Information** **Job Number**25166649 **Job Category**Reservations **Location**Siari a Ritz\-Carlton Reserve, Carretera Federal 200 Tepic\-Puerto Vallarta Km 88 300 Col., Municipio de Compostela, Nayarit, Mexico, 63720 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all room reservations, requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine the appropriate room type. Verify availability of room type and rate. Explain guarantee policies, special rates, and cancellation policies to callers. Address and document special requests. Respond to questions regarding property facilities and services and room accommodations. Utilize sales techniques to maximize revenue. Enter and access data in the reservation system. Indicate types of special room reservations (e.g., complimentary rooms, employee discounts, travel agency inspection rates, and wholesale reservations) by correctly entering codes and rates into the reservation system. Follow escalation procedures when addressing guest concerns. Comply with company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect guest and colleague privacy and security. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; express genuine appreciation; assist people with disabilities. Communicate with others using clear and professional language; answer telephones using proper protocols. Cultivate and maintain positive work relationships with others; support team in achieving common goals; listen and respond appropriately to other employees' concerns. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent certification from a General Educational Development (GED) program. Related Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed not to discriminate on the basis of disability, veteran status, or other characteristics protected by applicable law.* With more than 100 award-winning hotels worldwide, the ladies and gentlemen of The Ritz\-Carlton create such exceptional experiences that guests remember for a long time, even after they have left. We aim to attract the best hospitality professionals in the world to create lasting memories, as we believe everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the standard for exceptional and personalized luxury service around the world and take pride in delivering excellence in guest care and comfort. Your role will be to ensure that The Ritz\-Carlton's "Gold Standards" are fulfilled with kindness and attention every day. The Gold Standards are the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation and the belief that our culture drives success, The Ritz Carlton has earned its reputation as the world's leading brand in the luxury hotel industry. As part of the team, you will learn and practice the Gold Standards, including the Employee Promise, Service Values, and Credo. Furthermore, we promise to provide you with the opportunity to be proud of the work you do and your team. By joining The Ritz\-Carlton, you join a portfolio of brands with Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** your best self.