MacStore Technical Support

Description

Position Summary: We are seeking a Computer and Telephony Equipment Repair Technician with a passion for customer service to provide technical support to Apple users and promote additional services. Key Highlights: 1. Opportunity to obtain Apple Certified Macintosh Technician certification 2. Job stability and professional development 3. Comprehensive range of benefits and perks **At MacStore, Apple’s #1 distributor, we are looking for:** **Computer and Telephony Equipment Repair Technician for the MACSTORE TEPIC branch** **Profile:** * Completed high school diploma / technical degree. * Minimum 1 year of experience in computer and telephony repair. * Passion for customer service and support. * Residence near the work location. **Responsibilities:** * Provide first- and second-level technical support to Apple users. * Deliver personalized assistance and issue resolution. * Track completed service requests. * Promote and sell additional services. * Meet performance metrics and KPIs. **We Offer:** * Base monthly salary of $9,900.00 gross. * Apple Certified Macintosh Technician certification. * Benefits and perks exceeding statutory requirements. * Monthly food voucher. * Profit-sharing (approximately 3 months’ worth). * Salary increase at the end of the fourth month. * Life insurance. * Savings fund. * Punctuality bonus: $1,200. * Commissions ranging from 9% to 20% of the total amount for services rendered. * Performance-based bonus. * 100% IMSS social security contributions. * Direct, indefinite-term employment contract. * Job stability and professional development. * Rotating schedule Monday through Sunday, with one weekday off: 11:00 AM–8:00 PM and 12:00 PM–9:00 PM. If you are interested and meet the above profile, please apply through this channel and we will contact you shortly.