Position Summary: Coordinate, organize, and direct activities and strategies to achieve after-sales goals, ensuring customer satisfaction. Key Highlights: 1. Leadership in after-sales personnel and resource management 2. Comprehensive coordination of service departments 3. Strategic planning to increase sales and vehicle throughput PRIMARY RESPONSIBILITIES · Manage human and material resources in the After-Sales Department. · Coordinate Parts, Service Advisors, Appointments, Warranty, Claims, Logistics, and Service Workshop departments. · Plan, organize, and direct the activities and strategies required to meet labor, parts, and external workshop sales targets. · Develop strategies to increase vehicle throughput in the workshop. · Supervise staff punctuality, attendance, and discipline within the department. · Ensure the warehouse always maintains adequate parts inventory to support workshop operations. · Supervise the Claims department, including receipt and tracking of damaged vehicles until satisfactory delivery to customers. · Oversee the appointment scheduling system to ensure coordinated, efficient, and equitable management so that work can be completed on the same day. · Achieve the highest Service Satisfaction Index across the Brand’s dealer network. Salary: $50,000.00 - $55,000.00 per month Benefits: * Option for an indefinite-term employment contract * Major medical expense insurance * Life insurance * Company-provided mobile phone Workplace: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
